so over a month ago i ordered some copper wire because i do a lot of breadboard/arduino projects. i however realized that i marked my address wrong in my profile and omitted the civic number. i had ordered other things along with the wire and they all arrived because i did list my phone number so the delivery company called me to ask for the complete address and delivered in time, however i never got a call or anything for the wire. it was marked as delivered and "signed for" in aliexpress but i never got it.

i first opened a dispute when the order was 5 days late. it was refused because it hadn't been 15 days since the delivery was late. i waited 15 days to open an other one and it was refused because it had been 15 days so the delivery guarantee didn't apply.

upon chatting with an agent i was told i can't be refunded because i do not have sufficient proof to back up my claim that i never received the package and that I'd need documents from canada post to prove they've lost or returned the package to sender. I've asked canada post and they cannot provide such documents because the tracking is some sort of third party service that doesn't provide any info once the package has crossed the canadian border.

as a last hope i contacted the seller to ask if i could get a refund since most likely the package has been returned to sender if not straight up lost. the sender has referred me back to canada post.

I'm a bit lost as to where to go next. it's my first experience with aliexpress and i knew not to have high hopes with customer service so I'm basically just wondering if it's worth investigating or anything. the order was 26$CAD so it's not that big of a deal to me but still annoying and it's stuff I'd like to know for future orders cuz I'm quite liking it for small electronic components.

thanks for your help

i couldn't find anything to fix this problem. I've been using cura with eh- results since I've had my kobra go and a friend recommended i try the anycubic slicer or orcaslicer.

the orcaslicer gives me constant y layer shifts so i went to the anycubic slicer and that one just doesn't let me print as the y homing at the start fails after my bed makes a loud grinding noise. thing is i can do entire prints without that issue if i use cura, i can do auto levelling, moving my y axis and everything without having this issue, it only appears if i try to print a gcode that was sliced with the anycubic slicer. I've tightened my belts with a dozen different tutorials but the result is always the same. any idea what's causing this?