I had a number of Avios points on my British Airways Executive Club account and in October 2023 decided to convert these to Nectar points to buy a nice Christmas gift from Argos for my 6 year old daughter.
However, a few days later I received an email from BA telling me they had suspended my account due to some “unusual activity” and that they would be in touch explaining everything within 2 weeks. They also instructed Nectar to suspend my account which I no longer have access to.
I’ve waited a significant period of time and multiple phone calls to their customer service department have got me nowhere. They just keep promising to get back to me.
Is there anything I can do about this? Both my BA account and Nectar account are suspended. I’ve not only lost out on converted Avios points but also years worth of Nectar points I had accumulated. The total is around £160 in points which I had planned to use at Argos.
I rang Nectar directly who told me. They weren’t able to unlock the account without specific instruction from BA
British Airways suspended my Nectar account, they’re not telling me why and I’ve lost out on £160
UKPersonalFinance