Only thing I can think the larger size does is that you can no longer fit between options during the carousel rounds.

Sounds like something an AI would say....

I hope so, I work in Customer Service and I'm good at my job, top stats, top metrics, 20 years experience both call center and retail combined.

When that happens customers will gravitate towards products that have better customer service. Companies, always looking for the next thing they can upcharge for, will start offering "Live Customer Service" as a premium service.

In turn actually being GOOD at customer service will become preferred and competitive. In my experience most Customer Service reps are ok at their job, they know how to talk to people, how to handle aggression, how to control call and conversation flow and naturally have strong empathetic skills. Others are there because they need a paycheck, know the job only requires basics skills and take everything personally and don't give two shits about providing good Customer service. If you work in Customer service, especially in some larger companies, then you know who these people are.

That in turn may actually, finally, help raise pay for us in the field. If a machine is better then you at talking to another person then you are not meant to be in this line of work OR the AI has already won once it can fool a person reliably and we have bigger issues to worry about.

Side note cause I've always wanted to say it..In the gaming field QA is NOT customer service and however bad you have it, CS has it worse.

After hours just don't answer but, and I know unpopular opinion, if you are still open then you are still open. Does it suck? Sure, but if you are open then that's it, if you choose to hang up at closing then that's your call.

Tell them to go listen to Bob Dylan's "The times they are changing." The lyrics will hit different for them 60ish years later

Rogue AI confirmed! This is it, this what Helldiver's has been prepping us for. The first wave of the Automatons is here! Bugs can't be far behind, Suit up Helldiver's!

Misread the title then, thought you were second, glad you won then for the same reason lol.