My downstairs neighbors were fighting super loud in the hallway that it sounded like they were going to kill each other. After it went on for a few minutes I call 911. I was in hold for more than 5 minutes before I hung up, because I saw a report pop up on citizen.

I’m a little bit worried. I thought 911 was supposed to be instant. After maybe 10 more minutes I received a call from the cops and they left a voicemail.

Is this normal?