Guest comes up to me and this is the conversation.
Guest: So we dropped our key through the gap in the elevator door.
Me: Oh, don't worry, I got you. You're not the first and you won't be the last.
I go to get them a new room key when they stop me.
Guest: It wasn't our room key, it was our car keys.
Me: Uhhhhhhhhhhh, what?
Guest: Yeah, it was our car key and house keys that fell.
Me: Ok, let me call our engineers and see what we can do.
I called both engineers, the first one wasn't sure if there was a way and told me to call the head one. Head engineer said not unless we call a tech from the elevator company which has offices over 3 hours away and would cost us thousands in overtime fees, so head engineer says he's not paying for them to come out for a set of keys. Thankfully the guest called her mom who has her spare set and said they will drive the 4 hours to bring them tomorrow.
Hahahahahahaha. I’m a fire alarm tech and we often have devices in the bottom and top of elevator shafts. And yup, head engineer is right, don’t ever go in an elevator pit without an elevator tech there, too much that can go horribly horribly wrong. Keys in the pit is more common than you would think lol