Speedpass+ app for Esso update (froze my gift cards)

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For those who use the Speedpass+ app, there was a recent update at the end of November. I have to create a new account on the new app and wait till the end of the year to integrate my old account information. However, I have a lot of gift card credit on my old account and I can’t use them till next year so they say.

I called customer service and they said they can’t do anything about it. I am not sure what to do as I need those gift card credits to fill up the tank.

I’m not sure if it is worth getting a lawyer to subpoena the information as I don’t think this is right at all. You can’t freeze someone’s funds for non legitimate reasons. What do you guys think?

in PersonalFinanceCanadaby Remote-Republic

84%

6mo

sandr0id

Quebec

6mo

This new app is a hot mess, and a total amateur hour affair at that, silently foisting a new app like this with no thought of proper user migration.

FYI to anyone trying to link P optimum, that's broken too

Puzzleheaded-Web-603

6mo

SOLVED: Trying to link PC Optimum with the new Esso Mobile app? Type username and password without the help of Google Password Manager. If Password Manager fills the textbox out automatically (you will see a light purple background) the app will hang. Instead, delete your username and password (making the background white) and enter manually. PC Optimum rewards will now link to the Esso Mobile app.

OverunderUnderDone

6mo

I'm on a Samsung and have the same issue. I did receive an email saying that I logged in with my PC Optimum but when I go to the new app, there is no link and the gas I just bought did not earn any PC Optimum points.

Newfeeflip

6mo

Ugh. I needed gas and pay only with gift cards through the app. Had to go inside which I never do. They scanned my PC optimum and pre authorized a set amount from the gift card which I had saved in my google wallet. Looks like the gas I bought earned points.

lscarneiro

6mo

THNAK YOU!

This did the trick!

For reference i was using Samsung Pass autofill every time, and it never worked!

BaddaBingTing

6mo

Thanks buddy for saving my sanity. Confirmed to work on Samsung Galaxy the exact method mentioned.

BallBearingBill

6mo

Finally linked, THANKS! I've missed collecting on 4 tanks of gas over this crap app change. Do these things not get QA checked and tested for robustness before release. What was wrong with the old app that was easier and WORKED!

bduncangm

6mo

What was wrong with the little speedpass stick? Every change Esso makes to the easy pay procedure makes it worse. They p me off to no end. Bye bye Esso

awfulWinner

6mo

This did the trick, thank you!

ESSO should pay you for tech support since they never replied back to my support query through the app. Was so furious when I tried to pay for gas and noticed the new app icon, everything buggered. Drove away to a Petro-Canada where I still have a few liters left of 10cent off fuel savings.

crocodilesareforwimp

6mo

super hot mess… they apparently coded an unreasonably short maximum length on passwords for some reason but neglected to bother to indicate that in the UI. So I had all green checkmarks and it was telling me my password doesn't fulfill the requirements. Pathetic.

Alerts have invisible text (guessing they didn't handle dark mode properly)

And not supporting gift cards or fuel savings yet? What the actual fuck is this nonsense?

Revolution_Past

6mo

I had exactly the same thing with Safari p/w suggestions on my iPhone. All green boxes ticked but not accepting the password. Oh, and the email with the reset code displayed as blue numbers on a blue background so I had to wait till I got home to read it on my laptop (so couldn't use app at gas station).
Why the new app couldn't just take my info from the old app instead of deleting everything off my phone, I don't know. The app developers, or testers, or approvers should be fired (I work in software app developement, and I would be embarrassed (and fired) if this dumpster fire of an app were released on my watch)

KrazedKanuck

6mo

It’s a f’ing joke. Who QAs this stuff? I went to buy gas yesterday only to find they silently deleted the old app and replaced it with this POS. I can’t get logged into it. First off, the verification email they sent is all blue with an invisible code that I eventually managed to cut and paste. Secondly, the mobile app verification outright doesn’t work. It never sends me a text. Whoever is responsible for this should be fired outright for incompetence. I’ll buy my gas elsewhere.

Revolution_Past

6mo

lol, I just read this having posted pretty much the same thing word for word. Exact same thing happened to me when I got to the pump

Direnji

6mo

Yeap. PC optimum is just Frozen. I am sure they are doing everything they can to not give people more points

sparky853

6mo

I was able to link my Optimum card. 🤔

flamesfan786

6mo

How long did that take? For me it keeps saying loading but then doesn't do anything.

sparky853

6mo

I had it do that initially, so I had to exit and close the app, restart and it worked fine.

flamesfan786

6mo

I've tried that a few times and it still isn't linking. Honestly what a disaster.

sparky853

6mo

Shitty. Yeah, it was definately a cluster fuck of a roll out. Why wouldn't they wait until the app supported the discount cards at least. Just "hey, we're releasing a new app, but it doesn't have the functionality of the old app yet, sorry". Bunch of clowns.

rizzzz2pro

5mo

I know this is old but read up above a bit and someone posted a workaround for your problem which seems to work.

Basically when entering your username and password, be sure to manually enter it. Do not let Google autofill them if they are saved in your phone or it will cause the app to freeze.

crocodilesareforwimp

6mo

had no issues linking PC Optimum. This one bit seems like a major improvement. With the old app you had to manually input a PC Optimum number and I had used the number from the PC Optimum app and a couple times the number just randomly changed and it broke the Esso connection. With this new apparently OAuth linking it shouldn't ever have that problem anymore.

Signal_Anteater3219

6mo

My friend got iphone and it linked in a sec, but I guess Android phones are affected..

whatyoulookinatbud

6mo

I had a bunch of esso gift cards loaded onto the old app. I received an email with pin and e card. One email for each card. Check your spam mail.

This email contains the e-Gift Card you linked in your Speedpass+TM account, to make sure you can continue to access the Gift Card.

Remote-Republic

6mo

I had received physical gift cards and once they were in the app, I tossed them :(

whatyoulookinatbud

6mo

No it's a new email. I just got the email yesterday. Doesn't matter if you threw them out. I'll post a picture later.

Remote-Republic

6mo

Oh man you are correct. I guess it went into my spam. Seems like they gave me more than I had as I definitely had a bit lower than what was in my app.

But I guess I can’t use them right away on the new app :(

sparky853

6mo

You won't be able to use them in the app yet but you should be able to print them and use the barcodes in the store?

Baman-and-Piderman

6mo

I printed the card they gave me. I was NOT surprised when it would not work at my local ESSO gas station. Seriously, I fully expected it to not work and had my wallet at the ready.

rizzzz2pro

5mo

I had $50 in my account and the gift card they emailed to me in December 2023 didn't work either. I checked it out on the Esso Balance Checker and it said I had used all the $ in November of 2022. Lol. This was a bad migration.

Baman-and-Piderman

5mo

TOTALLY! It always seems; the bigger the company, the worse the migration of technology. They screwed up on a level that only the Govt. can match.

Remote-Republic

6mo

Yah that is correct though it was so convenient to pay through Speedpass app and basically felt like paying at the pump without seemingly paying from an observer’s POV.

Disastrous-Gas-4470

6mo

I had about 10x $100 gift cards, and received exactly 1 email containing a $100 pdf gift card. I'm out $900 at the moment.

Did anyone receive multiple gift card emails?

UnDeRmYmErCy

6mo

How long did it take you to receive the email?

Mundane-Aspect7623

6mo

Received the gift card email an hour and a half later after the first email from them. Check your spam folder if can’t find the emails.

Jgdsh

6mo

I just used the card from the email in store, it was showing no balance. Tried contacting them, no one answered.

crocodilesareforwimp

6mo

Yea but you can't use with the app until a "future release".

distr0

6mo

Wow, the new app does not support gift cards or discount cards. Why have they launched this?

Melancholy-4321

6mo

My guess? Executives promised it to share holders and forced it through before end of year despite the objections of everyone who actually had to work on the project

cinnamoncrunchy

6mo

I can't even log in. It tells me I need to reset my password, then asks for a verification code from my email (which I supply) and then a code via SMS which I never receive. What a mess.

Ramegni

6mo

The same thing is happening to me. I'm not getting the SMS code and I don't know how I can login to validate they have the correct phone number. Did you figure out a solution?

cinnamoncrunchy

6mo

No, I just filled out their contact form for the Speedpass+ app on the website asking how I'm supposed to log in.

acwy93

6mo

I have the same issue. Hopefully they get back to you soon/release an update.

cinnamoncrunchy

6mo

If you still haven't reset your password, check out this comment from u/distracted_male. He got it to work, and it worked when I just tried.

acwy93

6mo

Thanks! It finally worked for me. I already reset my password but couldn’t log in again since I wasn’t receiving the SMS code. Guess they changed something in the backend because I actually got the code this morning.

cinnamoncrunchy

6mo

If you still haven't reset your password, check out this comment from u/distracted_male. He got it to work, and it worked when I just tried.

distracted_male

6mo

I finally got the sms today when I included 1 in front of my phone number, even though it shows it above the phone number

cinnamoncrunchy

6mo

Thanks for the tip, will try that.

Edit: tried it, and of course it worked. Thank you so much for sharing! Of course I am now having the same trouble as everyone else who can't add their PCO accounts, but at least I'm logged in!

distracted_male

6mo

I also figured out that you have to type your optimum card email and password. If you use a password manager to fill it in or the window loses focus, it will get stuck on "loading...". Pretty poorly built hard app overall.

Appropriate_Bison_43

6mo

you're 100% correct - thanks for figuring this out

cinnamoncrunchy

6mo

What a dumb setup.

distracted_male

6mo

It feels like they deployed it without any QA testing. The developer tested it once, and of it worked the one way he always tries it. :)

crackerjack71

6mo

I have a price privileges card and that's gone. Doesn't look like one can add gift cards/price privileges into the app anymore.

Jobine23

6mo

Fucked me over too... Received over 100+ emails

Lyndeno

6mo

I cannot log in to the app with my PC Optimum account, it just endlessly shows "Loading".

Windscar_007

6mo

I back out of that part, reentered my pc optimum info and it went threw in 4 seconds.

This was today at about 10am Pacific

Signal_Anteater3219

6mo

Yahoo. Lucky you 😂

Tomato13

6mo

FFS what a shit show... can't put in gift cards, PC optimum is breaking.
After I've finished my GCs I may look for another gas station. What the hell was wrong with the old app?

AjmainAnkon

6mo

Got more than what I had on the speedpass account for gift cards. They sent it via email. Should be on the spams

SupremeEvan

6mo

I was just confused at the gas station trying to find my app.

Then when I find the Esso and Mobil app, it forces me to reset my password.

Then when I try to link my PC Optimum it just loads indefinitely and won't complete.

Trash app, sadly.

Illustrious_Bottle80

6mo

Esso App sucks use shell with airmiles and CAA/ama card extremely convenient pay in app no issues

KrazedKanuck

6mo

That’s what I plan to do. If Esso wants to release an app that makes it impossible to use for payment, I’ll just go elsewhere. FU Esso.

Remote-Republic

6mo

Unfortunately air miles earn rate is very low :( which is why I switched to Esso previously which had the convenient Speedpass functions

nelsosi

5mo

Anybody have an update on when gift cards and discount cards will be useable through the new app? I have a pile of them that I can't use anymore.

As others have said, this rollout is a mess. It is ripe for a class action.

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5mo

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4mo

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4mo

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Asdf-xyz

6mo

I think we found the churner...

Remote-Republic

6mo

Bruh…what are you talking about ;)

Asdf-xyz

6mo

Wat?

Asdf-xyz

6mo

Kidding, been there too hehe

hellouglys3

6mo

Ya, it was annoying having to check each emails for each gift card and then save the PDF. The esso app didn't work for me for the first few days but I tried the new app today and everything seems to work now.

EddiePloz

3mo

i have gift and fuel discount cards. Tech support has no clue when it will be supported

crocodilesareforwimp

1mo

They supposedly just updated the app to include gift cards and fuel savings cards but I tried and it’s giving me an error. Anyone else have that?

qzjxky

1mo

I just updated the app on my phone and added my 5¢/Litre Price Privileges card, no problem. You have to touch More at the bottom right and then touch Fuel Discount Cards. I haven't tried using the app at the pump yet.

crocodilesareforwimp

1mo

Yea I’m not sure if I missed it initially or it was missing from the app when I tried it. I also had tried the online balance checker and got an error there too (when the day before it had worked fine) so I figured there must have been some issue (or overload on system maybe?). But I reopened the app later and noticed a separate spot for fuel discount cards, and using that worked properly.

Have you tried paying with the app yet?

Awkward-Brick6990

1mo

This happened to me as well. i phoned the customer service, was on hold forever, someone answered the call only to tell me that my recently purchased $100 gift was frozen needee to wait for 3 weeks. Gift card was for a birthday present so had to buy another $100. 🤬total joke!

if-an

12d

it is now possible to add gift cards to the app. Just tried it now and it works. finally, not sure why it took so damn long...

edit: the app froze me after 3 attempts, saying "You are unable to add any more cards at this time. Try again later". I have 7 of them. These guys man

Expensive-Pin-3210

6mo

Why do you guys even bother with it? For 0.1% value in points? This is just another way to force some customers to give it up. Now I just pump at whichever station is on the way, not just Esso.

AggravatingBase7

6mo

Value is far more than 0.1%. Esso was the only app that would let you easily load up gift cards to pay on the go so it was plain and simple. Now the app is a hot mess. Not sure what was the reason to change this but not happy either way.

ineedmoney2023

6mo

Not really funds - they're gift cards. have you read the Terms of Service?

Sounds like a fuckaround, but I'm skeptical there's much you can do about it aside from complain and escalate - repeat

Fish_Bhai

6mo

I guess if you paid for the funds to put on the card then its effed up.

But I think if they "gave" you a gift and put funds on it, then there must be some small print that says must be used by a specific date or gift is subject to change, so that you can't lawyer up.

I got a bunch of emails too and I originally thought it was spam.

DanLynch

6mo

Gift cards aren't allowed to expire anymore in Ontario. Not sure about other provinces.

Garp5248

6mo

Call customer service again, ask for a manager. Keep asking for a manager until the situation is resolved to your satisfaction. If you don't get results that way, shame them on twitter.

danrey125

6mo

The update sucks. Interface is terrible. I lost all my transaction receipts gone. No pin needed to approve transaction! This was a rushed launch

Remote-Republic

6mo

Aren’t they all sent to your email every time you fuel up? Or is that a special function to opt into

danrey125

6mo

Yeah they are. But I delete them as I was dependent on the app. It's my mistake. I started a folder now and will be saving them.

crocodilesareforwimp

6mo

Wonder if maybe they were spooked by the Petro Canada hack and discovered vulnerabilities with the Speedpass app…

danrey125

6mo

I am all for upgrades and updates but removing a security feature?

crocodilesareforwimp

6mo

I don’t remember ever being asked for a pin to approve a transaction.

Maybe because I used Apple Pay?

danrey125

6mo

Directly with speed pass+ app. I had to enter security pin before the pump was authorized. It was in settings to enable.

Mullion21

6mo

My previous account with alot of gift card credit wasn't migrated...Am I supposed to create a new one with the same email and expect them to merge things or what?

[deleted]

6mo

So what good is the new app? What kind of company is this lol?

vauxhaul

6mo

Just went to use my speedpass app this morning. As others have stated. What a hot mess. There was nothing wrong with the previous app. Who rubber stamped this piece of garbage?

Only_Impression8399

6mo

What I don’t understand is that there used to be a clear way to pay at the pump using the app. Now I don’t see it anywhere? Can somebody help me?!

Remote-Republic

6mo

at the moment, the new version does not have that function..which is like...why would you remove this function??

Only_Impression8399

6mo

Yes exactly! My guess is that they were losing too many sales on their in-store merchandise and so they wanted to take that feature away. The pump says that you can still do it if you enter your phone number, but I hate using the key pad on those things.

I don’t really mind going into the store, but when all the pumps are being used and there is a long line and the person at the front isn’t buying gas but IS buying lotto tickets over and over…then my patience is tested, and I am a pretty patient person 😂

Busy-Election-1222

6mo

I’m getting nowhere with ESSO Canada about my missing gift cards. Left so many messages for a manager to call me and no call back and it’s been almost 2 weeks. Received many gift cards but still missing some. I really want to file a complaint but no idea with who. Any suggestions?

Only_Impression8399

6mo

Sadly no. I hate friggin around with customer service BS. Bell Canada is my absolute nemesis when it comes to that.

Busy-Election-1222

4mo

I filed a BBB complaint against their head office in the US and Someone got back to me in 3 days. Try doing that.

wlonkly

6mo

It's there, but it's broken. The first time I tried to use it, I was at a gas station, it presented a "Pay at pump" option, when I clicked that it prompted me to type in a pump number, I did so, and it said "Invalid number" and I gave up.

The second time I used it at the same station, it didn't present the "Pay at pump" option at all, it just acted like I wasn't at a gas station (despite it saying there was a station "10m away").

So, there's payment features in there, they just don't work well.

Only_Impression8399

6mo

That sucks

Christmas2025

5mo

Still fucking broken. What the hell is wrong with them??? REVERT TO THE OLD APP!!! I can pay at the pump only at certain gas stations, none of which are the ones that are local to me. But I had no problem using the local ones before the app “upgrade”.

These clowns are unbelievable. I emailed them, no response for weeks, then email again and an actual person responds saying “Sorry we are experiencing long wait times, someone will get back to you”. WHY THE HELL DID YOU BOTHER REPLYING WITHOUT ADDRESSING MY ISSUE???

Boogeytime

4mo

Anyone else want to start a class action? I wouldn't even know where to begin. Might take a good while too but my $30 is still $30.