Hi,
I'm running into issues with TS4 and G9 57" and PBP.
2 cables are connected using 8K USB-C to HDMI on TS4. I can only get one at 4K 60Hz and the other is stuck at 30Hz. I just got got the TS4 and everything is up to date (firmware and power delivery).
When the screen is split 21:9 and 11:9; the smaller screen resolution is messed up and can't be configured to the right scale.
This is quite frustrating for a C$500 dock. Spent hours troubleshooting and it just won't work.
Please advise.
EDIT: issue turned out to be the USB-C HDMI adaptors even though I bought a higher end one. Cheaper ones arrived today and they work just fine.
What happens when you swap which cables are plugged in where? does the behavior follow the cable or one of the ports? What kind of computer are you using?
Here's some steps you can try:
First, we recommend you power cycle your dock. You can do this by disconnecting it from wall power for 30-45 seconds before plugging it back in. This will allow the dock to fully discharge, which can help clear out unexpected behaviors.
Next, let’s turn our attention to the data connection. We always recommend using the included CalDigit Thunderbolt cable to ensure compatibility, but if you are currently using it, it’s possible this is a contributor to this situation. If you have access to another Thunderbolt cable, we recommend trying this and seeing if the behavior improves.
In this same vein, if your computer has multiple Thunderbolt ports, we recommend trying an alternative port. In some rare cases, we have seen individual ports may cause erratic behavior, and testing with another port helps eliminate variables.
Beyond that, I recommend that you get in touch with our support team for further diagnosis and troubleshooting. When you reach out, link them back to this thread for reference.
You can best get in contact with our support team via email at [email protected]
I hope this helps. Please let me know if there’s anything else I can do to assist.