I am redoing my resume in an effort to change jobs as well as get a bump in pay. However I kind of do a bit of everything and have a wide but what I would consider shallow knowledge of a lot of technologies. I started in my early 30s late to the game doing break/fix work as I couldn't get an interview, never mind a job back during the aftermath of the 2008 recession. So I have about 10 years total in IT support.

Currently I have my A+, Network+, AZ-900 and MS-900. My current employer doesn't want to pay for new certs so I haven't really focused on getting any more but I am looking into that as well.

But my day to day generally includes:

Answering the phone for password resets and answering emails.

Fixing "slow" computers.

Troubleshooting email deliverability issues. (DNS, SPF, DKIM, etc...)

Basic server migrations (AD, DNS, File shares, printers, group policy)

Setting up and managing MS365 tenants for clients (creating accounts, dist lists, groups, adding guests, and a few Teams calling)

Purchasing minor parts (peripherals, dongles, SSDs, Sonicwalls, WAPs)

Setting up mostly flat /24 networks, VLANs every once in a while, Guest networks. Nothing too complex.

Troubleshooting applications (mainly Quickbooks, Sage, Office)

Building VMs mainly in Hyper-V

Administrating Parallels RAS for remote web apps.

Managing VOIP phones

and Managing iOS and Android devices (still learning)

Creating extremely basic Powershell scripts triggered by Task Scheduler/RMM software.

My main goals are to get away from answering Tier 1 tickets and put in a position where I can learn more about new tech (Azure, AWS, K8s, Docker, etc...) Problem is...I can't seem to find the next job title I should be looking at applying for. I find most of the "Senior Help Desk/Desktop Support" roles would be a cut in pay. Where in System Admin roles have a nice pay bump, but I often don't meet the requirements.