Take photos. Cover your ass. from when you grab the food at the restaurant (photo), the food at the numbers of the house (photo), a picture of you dropping it off, and a photo of it at the door. If you send most of those to the customer along with an eta. You never have problems like this. If you do, you have evidence to cover your ass buddy. Always remember, no one will cover your ass for you. You have to do it yourself