Booked 3 BCN-EWR w/ LIS layover from Tap Portugal website. Changed my mind the next morning & called to cancel. The agent informed me that the seats won’t be refunded but it will be available as a credit for 1 year. Plus there will be a $40 cancellation fee. Told the agent to go ahead with the cancellation. Booked BCN-IAD.

Received the refund today…$202, which is about $1500 short! Submitted a complaint online, thinking it was a mistake. This is the response i received “Please allow us to inform you that, the point of issuance of your ticket was Madrid, therefore US 24-hour refund policy does not apply in this case as the ticket was not booked in the US or CA market. Hence, the refund was issued as per fare rules.”

Obviously, this is beyond infuriating. I guess Google flights took me to Madrid site? & fare rules are different for European vs other sites?

Any suggestion on the course of action for getting my refund? Or is this an expensive lesson?

This is the discount fare if that matters & i’m in US.