## **Citizen. Get a refund.**

**Refunding a recent transaction** 

If you pledged within the past 14 days, request a refund via email or [use this form](https://robertsspaceindustries.com/contact-us). Be polite but firm. Include your RSI account name and the transactions you wish to refund. It may take a few days before you get a response, or even longer during holidays and big events.

**Refunding your whole account**

*Consider selling your ships on the [gray market](/r/starcitizen_trades). Given CIG's unwillingness to cooperate, this may be a quicker and easier route. Otherwise, proceed with the steps below.*

1. Create an offline copy of your hangar log and other account details. CIG may close your account without a warning at any point in the process.

2. Calculate the expected refund amount. Subscriptions, tickets to events and shipped physical items are not refundable. Notice that if you have received any gifts, CIG will refund you only up to the amount you have spent yourself.

3. Request a **full refund** via email or [use this form](https://robertsspaceindustries.com/contact-us). Be polite but firm. Include your RSI account name and the expected refund amount. Give them a firm deadline, two weeks is fine. This step is mostly a formality at this point to create a paper trail.

4. You may receive an email telling that your refund is being escalated to the *refund specialist*. This is a stalling tactic, there is no specialist. If you wish to reply, simple "I would like to proceed with my refund" will do.

5. After the deadline has passed, contact your bank and initiate a chargeback process. If you paid with Paypal, [open a dispute](https://www.paypal.com/us/webapps/mpp/security/seller-dispute-resolution).

6. File a formal complaint with [your local consumer protection authorities](https://www.reddit.com/r/starcitizen_refunds/comments/8usxik/could_we_perhaps_get_a_sticky_with_all_relevant/). It may not help with your particular case, but it might eventually persuade CIG into changing their policies.

**If all else fails**

See a local attorney. Outside US, small-claims court may also be an option.

##Community Guidelines

* **Do not insult or abuse other posters**

* **Do not share sensitive or personally identifying information**

* **Screenshots should have all names (users and subreddit) blacked out or blurred**

* **Do not tag users from other subreddits**

* **Do not crosspost or share links to posts on other subreddits**

* **No brigading or calls to action**

* **Stay on topic / Do not spam**

* **No bigotry**

####[Full Rules](https://www.reddit.com/r/starcitizen_refunds/about/rules/)

## Disclaimer

This subreddit exists to provide help to anyone seeking a refund and to document how others have done it. Any guidance provided here is for informational purposes only, see a local attorney if you need legal advice.

As the refund reports are submitted by anonymous posters, the moderation team cannot verify their veracity. If a report seems too good to be true, it probably is.

For those who do not want to pursue a refund but wish to get their money back, [trading](/r/starcitizen_trades) may be an option.

<div class="md"><h2>Citizen. Get a refund.</h2>

Refunding a recent transaction 

If you pledged within the past 14 days, request a refund via email or <a href="https://robertsspaceindustries.com/contact-us">use this form</a>. Be polite but firm. Include your RSI account name and the transactions you wish to refund. It may take a few days before you get a response, or even longer during holidays and big events.

Refunding your whole account

Consider selling your ships on the <a href="/r/starcitizen_trades">gray market</a>. Given CIG&#39;s unwillingness to cooperate, this may be a quicker and easier route. Otherwise, proceed with the steps below.

<ol>
<li>Create an offline copy of your hangar log and other account details. CIG may close your account without a warning at any point in the process.</li>
<li>Calculate the expected refund amount. Subscriptions, tickets to events and shipped physical items are not refundable. Notice that if you have received any gifts, CIG will refund you only up to the amount you have spent yourself.</li>
<li>Request a full refund via email or <a href="https://robertsspaceindustries.com/contact-us">use this form</a>. Be polite but firm. Include your RSI account name and the expected refund amount. Give them a firm deadline, two weeks is fine. This step is mostly a formality at this point to create a paper trail.</li>
<li>You may receive an email telling that your refund is being escalated to the refund specialist. This is a stalling tactic, there is no specialist. If you wish to reply, simple &quot;I would like to proceed with my refund&quot; will do.</li>
<li>After the deadline has passed, contact your bank and initiate a chargeback process. If you paid with Paypal, <a href="https://www.paypal.com/us/webapps/mpp/security/seller-dispute-resolution">open a dispute</a>.</li>
<li>File a formal complaint with <a href="https://www.reddit.com/r/starcitizen_refunds/comments/8usxik/could_we_perhaps_get_a_sticky_with_all_relevant/">your local consumer protection authorities</a>. It may not help with your particular case, but it might eventually persuade CIG into changing their policies.</li>
</ol>

If all else fails

See a local attorney. Outside US, small-claims court may also be an option.

<h2>Community Guidelines</h2>

<ul>
<li>Do not insult or abuse other posters</li>
<li>Do not share sensitive or personally identifying information</li>
<li>Screenshots should have all names (users and subreddit) blacked out or blurred</li>
<li>Do not tag users from other subreddits</li>
<li>Do not crosspost or share links to posts on other subreddits</li>
<li>No brigading or calls to action</li>
<li>Stay on topic / Do not spam</li>
<li>No bigotry</li>
</ul>

<h4><a href="https://www.reddit.com/r/starcitizen_refunds/about/rules/">Full Rules</a></h4>

<h2>Disclaimer</h2>

This subreddit exists to provide help to anyone seeking a refund and to document how others have done it. Any guidance provided here is for informational purposes only, see a local attorney if you need legal advice.

As the refund reports are submitted by anonymous posters, the moderation team cannot verify their veracity. If a report seems too good to be true, it probably is.

For those who do not want to pursue a refund but wish to get their money back, <a href="/r/starcitizen_trades">trading</a> may be an option.
</div>

t5_3fnj9

Star Citizen Refunds - a customer-rights focused community to help people who are seeking a refund on the perpetual alpha "Star Citizen".

<div class="md">Star Citizen Refunds - a customer-rights focused community to help people who are seeking a refund on the perpetual alpha &quot;Star Citizen&quot;.
</div>

**Reminder: If you're posting screenshots, emails or other documents, please make sure you have redacted any sensitive personal information. Pay attention to names, user accounts, transaction identifiers, barcodes and QR codes.**

<div class="md">Reminder: If you&#39;re posting screenshots, emails or other documents, please make sure you have redacted any sensitive personal information. Pay attention to names, user accounts, transaction identifiers, barcodes and QR codes.
</div>

many years late but finally, 4.0 is the next update