I work in a retail store that does repairs for watches. A woman brings in her watch and says My watch is broken can you repair it?
Me: yes it costs £5 I will do it while you wait.
Customer: ' Oh but I don't have my card'
Me: ' That's okay, we take cash or I can book it in and you can pick it up later and pay on collection'
Customer: Blank stare.....
Me: Holding the watch waiting for a response
Customer: But I thought it would be free
Me: Nope. It's £5 ( hands back watch)
Customer: Fine I will take it down the road!
Like ffs we are a shop, obviously we charge for services.