I work in a retail store that does repairs for watches. A woman brings in her watch and says My watch is broken can you repair it?

Me: yes it costs £5 I will do it while you wait.

Customer: ' Oh but I don't have my card'

Me: ' That's okay, we take cash or I can book it in and you can pick it up later and pay on collection'

Customer: Blank stare.....

Me: Holding the watch waiting for a response

Customer: But I thought it would be free

Me: Nope. It's £5 ( hands back watch)

Customer: Fine I will take it down the road!

Like ffs we are a shop, obviously we charge for services.