Bartender and server at one of my (33M) jobs. Been there since last summer, but still one of the newer kids on the block. Any time I notice one of the crew scooping ice with a glass, I say gently and professionally, “no glass in the ice, please.” Some respond well, but others get defensive - “you’re not my manager”, “I’ve worked here longer than you have and it’s never been a problem” etc etc etc. Mentioned it to the GM and trust it will be addressed.

Anyway, how do y’all handle this kind of situation? I’m not gonna walk out over it or anything, but it’s a matter of safety, time (burning and refilling during service sucks), as well as just having a reasonable attitude. Just wondered if anyone has thoughts on the subject.