We have a Kobra Max here at the office and it has developed a couple of weird quirks.
Issue 1
If you go into the menu and tell the printer to run a levelling check......it puts up that screen that says to touch something metal to the hot end to begin the process. Nothing EVER happens. This used to work.
Issue 2:
When printing, the extruder grabs filament JUST FINE. But if you try to tell the printer to either FILAMENT IN or FILAMENT OUT when doing a filament change, the extruder does not engage and pull filament in or out.
I'm so confused.
Reload firmware possibly. Could be a glitch in firmware. Could also try an older/newer version.