1/5

Flight was delayed approximately 2 hours from pgd-cvg. Bag never showed. Guess what else never showed? Allegiant customer service…. No one at airport, no one available by chat, email, or phone. Website directed us to a firm to fill in. It’s beenn48 hours with literally no response from Allegiant. Phone calls have about an hour wait time and are met with nice but ultimately unhelpful agents. ‘No update yet on the location of the bag’. Umm, it was a direct flight….. 🙄. Screenshots of the text chat agent which I truly hope was AI as the agent was of zero help…. 🤪