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100% report fraud. That's down right theft. Refund or product are the only two options for them.
They do this if you contact support and request cancellation after the restaurant has already prepared the food and a driver has already accepted the pickup. They give you a clear warning on the confirmation page prior to this.
Source: tried to cancel an order late night once, saw the message, decided to not cancel and just take the food.
It seems fair to me - if the restaurant has already used ingredients, labor, and drivers’s time….. why should they not get compensated just because someone changed their mind after most the work was done? If they didn’t have this policy no restaurants would agree to take Uber orders.
Just so you know, this is how it used to work.
Now they just charge full price for any cancellations, even if you cancel immediately after you've ordered, even mere seconds after (been there, charged back).
Ok. NOW it’s just plain theft
and in some cases, you are not even the one cancelling the order, THEY did, or the restaurant did for whatever reasons.
Rest assured, you will still be charged.
so yes, talk to credit card centre to get a charge back.
Nah at that point someone’s gotta sue, thats just straight up a fucking crime
it is, and not much we can do as consumers unless you want to deal with a potentially financial ruining experience :(
You can sue in small claims, its easy. They cant bury you with some huge frivolous countersuit and legal fees.
You can also complain to your attorney general, this is the kinda thing they are for.
I love this world and its blatant favoritism towards big companies. Like they aren’t even trying to hide it, it’s literally in print.
It's called a class-action lol
Had this happen a while ago, though I don't remember if it was UberEats. My hometown didn't even have delivery services like that, so I was pretty unused to them.
I was living in a dorm-style place and the entrance to my house was annoying to find, especially in the dark. Because of that it would sometimes happen that the driver couldn't find how to get to the building, so I'd pay close attention when they were about to arrive so I could talk to them and often meet them at the road.
One driver took a wrong turn, so I sent him a message asking if he needed help finding the place. Instead he cancelled the order, instantly booting me out of it. I contacted support and found out he marked it as having the wrong address and that I would have to pay for it. I was pissed that their system allowed a driver to do that without any input from me and no confirmation needed from the driver, especially when I'd had multiple completed deliveries to my address. She begrudgingly gave me a refund and made it sound like she was doing me a favor and that I should fix my address, and I simply switched over to another delivery service, that required drivers to wait a specific period before they were allowed to cancel an order. Incredible that they think a customer is just going to eat the already expensive cost of ordering food when an issue pops up, and even more than she could probably see the long list of orders I'd made with them and decide that saving the cost of this order was worth losing me as a customer.
Not true. They do it when they feel like it. I’ve shared video evidence from my ring camera of their driver handing me the food and telling me the restaurant didn’t give them part of the order. I asked for a refund for just the missing item and they refused. Shared the video where you can see their driver pull up, walk to my door and tell me and they still refused. Did a chargeback. Now I’m banned. Good riddance.
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25d
Screw Uber eats/door dash/etc. I'll drive and pick up the food myself or order from a place that has their own delivery. I'm not paying $30 for a $10 meal
Sounds like you need a new bank
And then the driver steals your food while you get charged. Literally happened on my very first uber eats order. Thankfully they just refunded it, as they should.
On paper I get that but I still remember a time when I ordered Uber eats waited about 2 hours for my food to even be sent and it still said it wasn't ready so I called them to get a cancellation they make me wait on hold on the phone for an hour by which the order is then on its way and then they said well can't do anything now that we made you wait 3 hours.
I was in a stalemate with a delivery driver back when I was quarantined. I made it abundantly clear that the driver needed access to my garrison before taking the order. and when he got to the security gate, the guy called me saying he can't get on, that I need to meet him at the gate, when I said I couldn't he told me to cancel the order. I told him no.
But he didn't want it on his record that he canceled an order, so he just waited at the gate for 30 minutes, and kept calling me to tell me to cancel the order, and I kept tellnig him it's not my problem you live in a military town and don't read the notes or check the delivery address before taking an order.
Also, Considering OP hasn’t responded to a single comment, this is probably exactly what they did. Waited til after the driver had picked up the order to cancel. Hope that driver had a nice meal if they were allowed to keep it.
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25d
Chicago up.
What? At that point just complete the transaction. What youre saying amounts to ‘this order cant be canceled.’ If you cant cancel the payment, then you cant cancel the order. Theres no such thing as ‘we canceled the order but you pay for it anyway’
reminiscent start zesty history subsequent ad hoc groovy languid water secretive
This post was mass deleted and anonymized with Redact
This seems like something that would be easily solved by contacting Uber’s support.
Assuming OP isn’t a shitty user and deserves the soft ban, that is.
This seems like something that would be easily solved by contacting Uber’s support.
Having been in this situation myself (the driver stole £50 worth of McDonalds), customer service could not have been more unhelpful. Only after threatening to contact my banks fraud department did they relent.
Yeah the one time i did uber eats the driver stole my food and uber told me to try waiting some more to see if he shows up, then never gave me my money back, even when a day had passed
Which is ridiculous because all these apps track their location so if they aren't moving in your direction, youre the "next" delivery spot, and it's been more than an hour... that's already a failure to deliver imo. And I live in a somewhat rural area, so long delivery times is not unusual... but if anything is over an hour I think it should at least be a partial refund AND delivery of the food. If it takes more than an hour it defeats the purpose of the app entirely, imo
Yeah i simply dont understand why anyone would use them besides somehow monopoly because of how poor their customer service is. On DoorDash if there’s too much pepper and it makes ya sneeze you get your money back
I don't know if that is a new thing, but it certainly wasn't always true. My wife and I ordered delivery from a restaurant to get a shit ton of food around Christmas time a few years ago. The restaurant used Doordash for the delivery, but our driver either forgot or stole one of our bags of food. Our order was ~$120 and we received a little less than half of it.
The restaurant blamed Doordash and Doordash blamed the restaurant so neither would help us. Haven't used Doordash since. All delivery apps are fucking scams as far as I'm concerned.
My husband got sick from a restaurant that we ordered through doordash recently. I contacted support, they required a doctor's note for a refund, so I sent it. After I sent it, they made me wait while they transferred me to the health team, then the legal team, and then the concerned team, where they promptly closed the support chat after doing nothing. We eventually did get a refund after opening another support chat but I'm still baffled at the whole exchange
My gf got an order from a completely different restaurant than where she ordered from and fought them for a week before threatening to talk to her bank to get door dash to refund the order
Good luck getting in touch with a human.
Man,i hate this so much
Uber support is like HR, it’s there to protect the company not the customer.
Shitty users also don't deserve to have money stolen from them.
Assuming OP isn’t a shitty user and deserves the soft ban, that is.
Yeah this post smells like OOP has been repeatedly canceling their orders right when delivered and claiming it wasn't to get free food, then they got caught red handed with solid delivery proof to counter their claim.
Because that's the reason those apps sometimes proceed like that. They wouldn't do it if there was any chance they could be reported for fraud. They have proof the fraud was the other way around.
Not defending OP but they definitely do this. I rarely use these apps but I recently did and got a driver who wasn't moving or responsive. I thought about canceling and replacing the order to get a different driver. The app told me I could cancel but would still be charged.
I've never actually canceled an order before so this necessarily due to a fraudulent OP.
That happened to me recently. The driver was pretty near by, in a residential neighborhood with no traffic, very kate and not moving for a long time and/or going backwards and forwards like she was super high or drunk. Uber tried to hva eme wait longer, but I said not only is this a ridiculous breach of agreement, but I'm going to call the police on their clearly inebriated as shit driver since I can track her erratic driving, and the promptly canceled and gave me a full refund.
I've had this happen to me after like 50 orders never once complaining or having an issue. It has happened twice when ordering groceries thru them. Esp during the pandemic when they allowed you to use EBT/Snap. Edit: For questions, yes I got ahold of support, it took almost two hours to get ahold of a person who could actually fix it. I never got the money back because when they do that they refund the payment method for EBT and it just disappears.
This exact thing comes up at least once a month and every single time there's a bunch of people who jump in and say "yeah this has happened to me also and I don't understand why"
And there's always skeptics about it, why people go to bat for billion dollar companies that treat both customer and worker like shit I'll never understand.
i was in the same situation when my driver admitted he took my $100 taco bell order and ate it with his friends (team at work wanted... taco bell).
support argued that his texts through their app admitting to it, and the picture he submitted where he ONLY gave us 1 drink and kept the rest of the food meant i still needed to be charged and had to dispute each individual item missing.
Given that OP hasnt made a single comment on this post to clarify (and that he's active in MMA/UFC subreddits... trust me, even as a fan of MMA, those are users I have no desire to ever interact with), I'm gonna go with, OP is very likely a shitbird of a moderate to high caliber.
This receipt gives you exactly what the bank wants you to prove, though they typically make it pretty easy.
If a supervisor at works asks you to do something questionably or positively illegal, just ask them to put the request in writing. You can always say there is a lot on your plate and you want to make sure you follow their instructions clearly.
One of my favorite reddit legends was a group of waitresses that were asked to work off the clock or something similar and asked the owner to put it in writing. The ringleader kept working for 5 years before leaving then sued. Back pay with generous penalties and interest, as did their coworkers.
Sometimes CYA protects you from getting fired, other times it is a lottery ticket.
HOLD UP. This is not fraud. This is what's called non-fraud, or a merchant dispute.
Fraud is when someone steals your information and uses it without your permission.
Non-fraud is when you engage with a merchant and in some way don't receive your product or service as described.
Both can get your money back but they mean different things both in your internal account records and in what rights the merchant has to dispute.
People are missing what you're trying to say.
Yes this is absolutely fraudulent practice by Uber (unless OP is leaving info out which I'm wondering, but at face value it's fraudulent)
But if you contact your bank for this, it should be a chargeback/dispute. Not fraud. Your claim could get invalidated after it goes to the wrong department if you file it as fraud.
From a credit card standpoint fraud pretty much only applies to stolen card info
They don't care. They hear "that's not fraud" and assume it means they're fucked, which is so not the case at all.
Lmao, this is reddit. If you aren't fully on board with misusing technical terms to make a situation seem more extreme, then you're the bad guy. Oh, someone bumped your car with their car in a fit of road range? That's attempted murder because they could have killed you.
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The definition of fraud in most legal systems generally involves a deceit or falsehood.
Forging documents, pretending to be someone else, making false statements, etc.
If you are using your own credit card information to buy something from a merchant and you think they charged you the wrong price or didn't apply one of their policies correctly, that isn't fraud.
That said, most credit card companies will process a chargeback for almost any reason the first few times you complain.
These are the banks’ definitions and the relevant ones when discussing chargebacks.
After enough refunds or complaints, they start doing this.
It's criminal.
In order to compensate for the last order we replaced because we fucked it up, we're just gonna take your money this time so you can't ask for a refund.
It's more likely the restaurant itself that screwed it, but these companies (Uber, DoorDash, etc) built a business model around relying on companies that they aren't affiliated with.
When those restaurants screw up, Uber has to eat the cost.
Guess they didn't anticipate it being so bad.
sometimes the driver steals the food and reports it as delivered with a photo of the food in a random location. Then the user reports undelivered... ive had this happen a few times and (in my case skip, not uber) starts fighting me on the charges until they finally give in.
ive stopped using food delivery altogether.. im sitting there for 45 mins waiting for food that doesnt get delivered, getting hangry, then fighting with the delivery guys.. man.. fuck that
Yeah, I stopped using these service pretty much all together.
I only really use them if I'm in a hotel in another city or something.
"When those restaurants screw up, Uber has to eat the cost. "
How so? What cost?
Maintaining the servers and the app, paying the delivery person (an order being wrong but still delivered is after all, delivered), sometimes the order is correct, so the restaurant has to be paid, but the delivery person didn't get the order to the client.
But that's all really dumb. It's their business model, it's their problem. Don't know if OP's screen is from an order in the US but in most countries in the EU there isn't that kind of problem. Most of the time they're not even trying that shit because they know there's a million European AND national laws protecting the customer and even if they paid for the best attorney they have a fairly high chance of losing.
Like… when the Uber driver trips and your food gets spilled all over the place. Who pays for that?
Can't find the post but I'll never forget that video of a DoorDash driver literally throwing someone's food out of their car window as they drove past. The buyer caught it on a doorbell camera and sent it in to DoorDash, who told them it had been delivered so there was nothing they could do.
Just love the idea that your food doesn't need to be edible for it to be classed as being delivered.
You forgot the best part. The customer service rep said something like "we allow our drivers to customize their delivery service"
the restaurant gets charged at the end of the month for all those thing you listed. Each restaurant has an account with uber and once a month they settle up.
I guess in cases where you complain part of the meal is missing or whatever Uber can't forensically prove your fries were soggy, and eats the couple of bucks. But I still don't understand on what planet Uber can cancel the order AND keep your money. If someone complains every meal to scam a few bucks, fine, close their account. Clearly they don't enjoy the service you provide and it's better to part ways. But you don't get one last crack at their money first.
Refunding all the fees and whatnot that they charged for the service?
They still did the service but it was not done adequately through no fault of their own, but they refund the fees they charged.
One of their drivers spent 10-30 minutes give or take delivering an order that made no money.
They should come up with a better system.
So weird, right? It's almost like having a bunch of independent contractors as employees leads to scenarios like this where those employees get screwed. I wonder why they would set up their business like that.
I used to drive for Uber Eats, I never had money taken away from me for an order being refunded.
I think in these specific instances, the driver is the only one not getting screwed.
Edit: typo
it was really bad in my area a while back. this is going to sound like hyperbole but every single door dash order I placed would get something wrong. usually just one missing item but sometimes a wholly different order, and they used to refund the entire order when something went wrong. I basically ate free for months because of the restaurants fuckups until they started refunding per item.
Uber eats customer support is probably the worst experience I've ever had with "support". I get what you're saying but naw. They just stole my food never even drove towards the location and they just didn't care. Eventually you can get a person to help you on the other apps. Uber eats just charge back and uninstall
Yeah, they expect you to just keeping using them while they steal from you.
It sounds like that’s their fault and they have a shitty business model. Hmm.
My thing is that this has to work on enough people to keep doing it
Idk about all the uber eats stuff but I also believe in Zero two supremacy 🤝🏼
Me too, she is my whole existence at this point
After enough refunds or complaints, they start doing this.
Assuming they don't make more money.
Any experience with a car dealer screwing you over?
Gyms that prevents you from unsubscribing?
Stupid world ;(
They did this to me. Haven’t used their service in months because of it. What happens when there’s a mistake? I’m just SOL?
You call your bank and get your money bank, then you call the police and report them for theft.
Report is as fraud
Check your wallet cause you just got robbed
Naw, you're totally wrong. The only people who who almost got robbed was the driver and the store if they produced a consumable for pickup.
I believe the only time this happens is when the customer orders X from Store Y, and the driver is at Y picking up X and the customer tries to cancel.
The customer (in this case OP) decided to cancel after the food was already made and the driver already drove to the store to pick it up.
They also warn you NUMEROUS times that you will NOT be refunded before you cancel during this circumstance.
So OP ordered food, and it was made. The driver drove all the way to the store to pick it up, and then OP decided "hey, I'm super conceded and event though the app is telling me I will NOT be refunded if I cancel this, I'll still do it and post to reddit"
Read the image well... Says cancelled by the support team...
That just means they got on support to cancel the order. It doesn’t mean the app canceled it without customer input
It's possible OP contacted support to cancel it
At least in the UK, there isn’t even an option to cancel without talking to support first.
I remember making an order one time and the restaurant kept the ticket open for 4 hours because they wanted to do a substitute instead of rejecting the order. And when I phoned them up they decided to bitch me out on it.
No different to Uber itself where the driver will prefer to leave you on the hook because they are both anti-worker and anti-customer.
Same in Netherlands. I had order once that payment declined but order was in this kinda waiting status and I wasn't able to retry payment so I needed to cancel and order again. Had to ask support to cancel for me
Yes, that is who cancels it. It's a huge ordeal because the support team has to reach out to the restaurant / partner store, and the driver.
Then the OP has the balls to come up in here acting like he was screwed over. At least the driver was still paid, and the restaurant / partner store was paid if they made a consumable.
Happened to me and I didn’t initiate the cancellation. It was just cancelled randomly. Had to bitch at support for a while to get it refunded
The customer (in this case OP) decided to cancel after the food was already made and the driver already drove to the store to pick it up.
Food delivery places have been dealing with this for their entire existence. They still don't charge the customer. They still eat the cost of lost food.
My old area manger would have had my head if I had even dared to propose charging the customer for the canceled order.
Sounds like this is an upgrade then!
UberEats and DoorDash start doing this after the enough complaints about lost food or if the business has proof (photos/videos) that your food was delivered and then you claim it wasn’t. Many people will place orders and then cancel them right as they are being delivered so they get their food and don’t get charged.
The right way to fix this would be to remove the cancel option after it’s left the restaurant
The reason they don't is becuase some drivers also steal orders, or non-drivers go in and take an order because they could read the name on the attached paper on the bag
(Looking at you chipotle)
Seriously, I hate that system. I don't do food delivery, but I'll do pickup orders and I walked in, stood in line, and told them I had a pickup. The chick at the counter was like, oh just grab the one with your name on it on the shelf that no employees are near, or even check. UMMMM so what's stopping people from walking in and taking any order???
The answer is at many places nothing
The smartest restaurants physically verify the driver has done the pickup swiping on the app before they get any food
Or recently some restaurants require scanning a QR code to verify you've grabbed it, and again they hold any orders until you've scanned it
Nothing, but the vast majority of people are actually good people who wouldnt steal unless they absolutely needed to.
Yeah I agree. I have never actually had the scenario happen to me, but I've just noticed how easy it would be to walk in and snag an order. If it was a bigger issue, then that system would go away.
The answer, around here, is that carryout orders are no longer placed on the carryout shelves. You have to ask for your order by name and they hand it to you.
Order for John.
It could also be under Smith
This was how it was at the chipotle I worked at. Online orders would get stolen occasionally and we would remake them for the dasher/customer. It’s really a lot less hassle than having to hand every order over to the customer. We’d have a line all the way out the front door for multiple hours straight during the lunch rush, ain’t nobody got time to keep track of orders after we make them.
Feel bad about it but I was homeless for a stint and would grab pick up orders for free food. Hate knowing others probably had headaches to deal with but it was one of the few easy ways to get food. Everytime I would except the system to change, like show your ID or something. Nope like ten years later and still the same.
if someone was homeless and they stole food im not going to be pressed about it. at least here in America where there’s no social safety net. especially if it’s a big chain restaurant? they’ll be fine
Yeah I wasn't worried about the big chain place, I felt bad for the customer. Messing up their day and they don't know why. They just show up and it's gone.
I'd be pissed, but it is what it is. If 5-10 minutes of inconvenience means someone gets a meal, I'm ok with that. And to be fair, I haven't had it happen to me the handful of times I've gone to pick up.
for most people it was probably a little inconvenient but they just ended up getting the order remade a little later
fwiw I can't imagine caring that I now have to wait for 15 minutes or something if it means I get my food, I'm not paying again and someone who needed it got a meal.
Someone tried this at my dominos once. It has the screen right next to the counter and literally says my name and that the order is ready. I walked in just after one guy and he goes "yeah im here for my order my name is Will".
I said "have you got two orders for will because I think thats my order".
The guy just legged it out of the store. I admire the hustle tbh.
Easy way to fix that is to require a picture of the order being picked up at the restaurant by the driver with name on order clearly visible.
It's not going to solve everything, but it'll be a lot easier to dispute fraud.
Damn Ill have to try that now for "research purposes"
Drivers and third parties steal orders too. Not to mention mistakes.
I had a random guy steal the first Ubereats order I ever ordered. My buddy watched it happen from the window as I went down the apartment stairs at a casual pace totally unaware some random passerby was running down the street with our burritos. Hell of an introduction to Ubereats for me.
That last part kinda makes sense. I could see this being a protection toward that thing. But it does seem really wrong
Yeah they should just ban your account
But this states specifically that it was cancelled by the ‘support team’.
I’ve never used UberEats, but it reads a lot like “we’ve decided to cancel your order, and we’re still going to charge you for it”
There is also the possibility that OP contacted the support team to cancel it (I haven’t used Uber eats in a while, but I remember we could cancel it up until the restaurant pickup the order and start work on it). So, if the order has been finished, it would have been too late to cancel and at that point Uber did the right thing.
I want to hear the full story from OP.
Most likely, the customer contacted support about either not getting the order/order was wrong. Typically, the app will eat so many of these before giving you a notice that they won't be refunding any more orders - basically, all sales final use at your own risk.
I’ve also heard they’ll still charge if you happen to place an order but pickup time would be after the business is closed. Basically paying for the time it took the driver to go there. But I don’t use delivery apps like this and only have second hand info.
They are hoping the delivery person just delivers it anyways.
My husband lost his job & did deliveries in between jobs & came home with like 20 entrees every single night during DoorDash or UberEats because he knew ppl were doing this trick so instead, my husband would just collect it all & bring it home.
I’m not even joking we used to have $500 worth of food every night, easy.
My husband started giving it to the bums that would accept food on the road.
He would drop off stuff to his friends that he knew was their fave.
It was really good times. They fixed that real quick.
But if you cancel your own order, you do still get charged.
Id like to see the receipt
I had something like this happen before. I purchased a combo from McDonalds through their app and the doordash driver arrived at the location and found out someone else had taken the order. He called me and I called the store but it was useless. They refused a refund and Doordash couldn't issue it bc I hadn't purchased through their app. I disputed the transaction though my credit card and it was reversed.
There's more behind this picture than you're letting on, I'd bet
My guess is that they canceled after the order was already picked up or as it was being delivered. Uber Eats isn’t going to pay for an order that they can’t take back and get a refund for, and some people try to cancel as it’s getting delivered so they get the food but don’t have to pay.
If it’s not one of these two situations, they should be able to do a charge back with their credit card or bank, but it’s probably one of these two situations.
This was what I think happened. If the restaurant has even started preparing your food they won't usually allow cancellation. I mean, who else would want your pineapple and anchovy pizza?
Sure is, looks like OPs account got taken over by a bot about a week ago?
As a fraud investigator, I imagine a really, really high percentage of people who get this message deserve it.
Not saying there aren’t fuck ups, but this probably came after a lot of shady shit.
OK but then the correct message would be "Too late to cancel, sorry"
Something like "Cancelled per your request. The charges for the food already made will still go through"
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25d
But it says support canceled, not the customer. That's the odd part
idk, uber consistently fucked up my orders by either delivering them to the wrong place or the restaurant fucked em up, when i call the restaurant they always say sorry our bad request a refund through uber since its not possible for them to issue one.
i had proof of every single fuck up yet there’s still some arbitrary timer because the most recent time they refused to refund me and i had to drive to the restaurant the following week to get comped. :( that time the uber driver forgot a $10 drink at the restaurant and the restaurant confirmed it was left on the counter. i stopped using the app completely after that. i really don’t care if some people are scamming the system doesn’t mean honest people should get fucked.
You're talking about getting a refund for a misdelivery or wrong order, this cancel message only displays if you cancel the order before it's marked as delivered in any way.
Maybe not. I stopped using Uber Eats after I got a Starbucks order, got a message from the driver saying they accidentally spilled it and they were going to have support cancel the order, and then I got this exact message. I’d never refunded or canceled an order with them before.
Correct. The fact that the support team initiated the cancellation tells us there is more to it, and OP will likely never reply because they know the devilish details.
This looks really bad... when no other information is known.
I'm willing to wager that there's some relevant info OP isn't divulging here.
You're saying someone with the username "ourfavoritescumbag" may not be as wholesome as we thought? I'm shocked. Shocked I tell you.
Did not notice, but yeah you ain't wrong. Username probably checks out here.
I think this is my exact post from a couple years ago - even the title is the same. I don’t abuse their system with refunds etc and they did refund me almost directly after receiving this message.
Wow. What is the feeling like when you're casually scrolling and basically find your own post?! (Yes even the title is the same and I wouldn't say the title (the way it is phrased) is super common/natural.
[RSLASHH]mildlyinfuriating/s/0Oo3GmuE1B
Haha, calling out my awkward title. Jk. It was a little weird for sure and I might’ve hit a few down votes.
Pretty sure OP is playing stupid. They won't do this unless there's solid evidence OP has been doing some shady shit.
Usually this is only supposed to kick in if you cancel after your food has been collected for delivery. Raise the issue with your bank
If you’re canceling a food order after it’s been cooked, picked up and is on its way to you…. You need to raise the issue with your parents for raising you without morals, not the bank.
And here's my notice of dispute charges with card services....
I work in a restaurant. Sometimes the order will get picked up by a driver and never make it to the customer. After a while Uber or Doordash will call us and ask us to remake the food. For free. Lol. Nah. You have to ring it through again. Not our fault the driver stole the food. But this should all come out of Uber's pockets. Not the customer or the real business making the food.
OP is a scammer.
OP is called 'your favourite scumbag'
Seems more likely to be a "well that's karma"
Stop using every single one of these service types. They are criminal in price, they exploit their workers, and are 100% not necessary.
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25d
do you photosynthesize or what
Damn, how you survive not eating anything?
Def stop using the app?
Exhibit A for contesting charge with the credit card company
I refuse to use any of these apps, because the last few times i used them it was just silly crap like this. If i want something, I force myself to leave the house, either to the shop, or McDonalds drive thru.
LOL i had something exactly like that happen to me once in another platform, i cant believe they have the guts to say "hey, we wont give you anything that you asked for, BUT, we will be keeping your money"
They can't do this just tell your bank they will take care of it.
I don't understand how people still support uber eats.
Why did you cancel the order…?
OP is a repost bot
This might be true.
The OP to a post 2 years ago ([RSLASHH]mildlyinfuriating/s/0Oo3GmuE1B) made themselves known in the comments. Why the hell is the title the same?
Did you order and cancelled later?
Methinks there’s more to this story than OP is sharing.
How to go out of business 101.
Don't know how anyone uses these services
Honestly the whole model is rife for abuse. I would be a lot madder at the apps if low level theft and fraud weren't so rife.
Had a massive argument with them when ordered a McDonald’s, and the driver just never turned up, and had exactly the same thing.
Offered to show them my cctv footage showing that nobody turned up at all, and even have an email from them rudely stating that “their decision is final”!
It was a large order, and guess the delivery guy thought he could feed the family for free/on me.
Terrible company, and have deleted the app and never used again since, including any of their other services.
Trash!
Just one more reason I'll never use those services.
Why are you using a service that can do this ?
Looks like a deal breaker to me.
Have you seen the videos of guys putting food down their pants on YT. Have not had anything delivered again.
Since COVID, folks are HOOKED on food delivery… Uber knows this, and purposely sold is “teaser” service during the lockdown and a little post lockdown (full refund and $5 vouchers, etc)…. they slowly raised their rates and now will pull shit like this.
Unless its your only option, delete these apps. I did…I saved so much money by just calling restaurants and picking up my own food.
1: You order some food.
2: The delivery driver picked it up and was on the way to you.
3: You call customer service and say you dont want the food.
4: Your order is cancelled by customer service and you are still charged.
Not saying that is what happened here, but that's how the notice can exist.
Call your credit card company immediately and post a charge back.
This is not only illegal, but against the terms of service the provider agreed to in order to accept credit card transactions.
After you make that phone call, reach out to your state's attorney general and file a complaint.
This phone call is very important. If everyone did this, states can take legal action against companies pulling this crap.
Uber is a shitty company
Our government officials are elected by bribes from the rich
OP just re-posts and farms karma. Look at his history.
Nothing to see here.
Folks, this exact image has been used for months now by fresh-ish accounts to karma farm. Often with no responses from the OP in the comments. Do you really think every single one of these people has taken this screenshot and gone in to crop out the status bar of their device to the exact same height as everyone else? Not to mention there's never any real backstory as to what was ordered, or when the cancellation came through, etc.
Ok, so i see a lot of comments asking if he cancelled the order, or this is what happens when people lie about getting their order. It said “cancelled by OUR support team.” Which makes me think that Uber canceled it, and is still charging the person even the company cancelled the order. Am i missing something? I do not use uber/doordash so im not familiar with this. Please explain to me how this is OP’s fault, OTHER than making the mistake of using Uber/doordash.
I am with everyone that said take this up with your bank, and using these services.
How can she cancel??
Did you cancel the order yourself? If you cancel an order after it’s already been placed at the restaurant they can hold you responsible for payment anyways b/c they’ve already paid the restaurant.
Sure, I can explain this.
There are a distinct lack of consumer protection laws in most areas of business in the US due to regulatory capture, and bribes paid to politicians.
As a fun additional side note, many things like this could be illegal, but the structure to punish things like this (class action lawsuits in our legal system) are intentionally made difficult to help prevent businesses from being held accountable.
My personal pet peeve that's related to this is that it is not illegal to say you're going to do something illegal, to discourage people from exercising their rights. For example, if consumer protection laws say that you can't cancel a warranty because a product's casing was opened, but many companies put a sticker that you have to remove to open an item, which says warranty void if removed. This is not legally enforceable, but there are no laws saying that this threat to do something illegal is itself illegal (or I'm not aware of the laws, and they are never enforced).
Another fun similar one is corporations changing the terms of using a product with no recourse. For example, Samsung could change their privacy policy to use your wireless earbuds to say "I agree that Samsung may activate GPS and use this information for marketing purposes and sell it to other companies". If you don't agree, they can make your earbuds unusable. You purchased a product, they changed the terms afterwards on what they require to be able to use it, and this is somehow legal. Coerced changes to Terms and Conditions should be unenforceable, along with most Terms and Conditions in the first place.
So, the most profitable thing for businesses to do is be unethical thieves, because elected representatives are owned by corporations. Stop voting them in.
Yep got this one because the driver had no cell service and the Panda Express he was at didn’t have those apple egg roll things so logically they cancelled my whole order costing me $60 over a an $8 item all because the driver couldn’t hear me tell him it was fine bring the rest.
Is this even legal?
I don't understand why people still use those apps. I've never used uberj, ubereats, door dash, delivery. Fast food is expensive as is and I don't want to tip for a fast food. Plus I have friends who drive for some of them and they lose more money due to gas and being treated like shit by pepple.
Stop supporting criminal enterprises.
This company is criminal. They've been sneaky and slippery from the beginning, and they think it's just all in a good day's work for a tech startup.
This kind of crap is why I don't use uber eats. They canceled on me one time but I got my money back.
How is that legal? Any lawyers in the comment section?
the only way to get that notice is if you gave them a bad address or instructions. the only way to get this notice is that they attempted delivery and calling you, and still could not deliver.
so all of you calling this fraud... it sure is, by the op, trying to get a free meal by making the delivery hard. and the only way he gets this is if his account is flagged as problematic to begin with
Dumbass scammer
Why do you people order from these things? I’ll never understand.
Serious question , why does anyone use these services?
I can't see any benefits vs picking up my own food.
Driver has access to MY food that I'm going to put in my mouth. Driver can take photos of food at dropoff then steal it. Company can pull this BS.
There's no advantage vs picking it up myself
At least you’re still being charged.
I don't use uber eats any longer because of this. They did the same thing, restaurant canceled the order about 5 minutes after I placed it, it was a big order, over 100 bucks. Had to call my CC company to do a chargeback and Uber Eats fought it. Took weeks to get my money back, then they suspended my account.
Fuck 'em.
Report it to your bank/credit card as fraud.