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Is your problem with the driver or the service?
So the question is, was this person driving around with your order for an hour and a half? Or did the food show up with 20 to 30 minutes of your driver being assigned to it?
If it's the first scenario then your problem is with the driver but I highly doubt that's the case. Though it has been reported as happening sometimes.
If it's the second scenario, the driver did their job. But it's not at all their fault that the order sat at the restaurant for an hour before it was assigned to them. There are other factors in play.
Driving around with my food since we talked with the restaurant and I could confirm when I made my order, and the same with the restaurant, we could see on the tracking he was driving around withe food. so no tip sorry and we do not use credit card but cash
It doesn't matter when you made your order.
So my questions still are. How long was he driving around with it?
Did it look like he made any stops?
Did the app tell you he was on another order?
And that tipping cash thing is a problem. It's not that we mind getting a tip in cash. Mr is that your order shows up as a $2 order. And no driver takes that. So it might take an hour to get you a driver assigned. In that time. Uber is adding money to the order to get a driver to take it. Which actually works out best for the driver because they're getting paid more base pay plus you tip them. But if it's food, you're concerned about getting hot and this is a problem. This is not your problem with the driver, this is your problem with the system.