I’ve been using communauto for a while now! I never had any accidents, so, never bothered to buy damage protection plan that covers full protection (bumper to bumper, 0$ deductible).

I am currently on basic protection plan which charges me 1.75$ per trip, and if anything happens I have to pay 600$ (at fault or not!!).

Unfortunately, I had an accident and other guy just crashed to my car from behind. He also admitted that he is at fault. I contacted communauto to report an accident, and to my surprise, they asked me to pay 600$ for being in an accident even though it’s not my fault.

I checked with their insurance provider, their cars are fully covered by insurance. Bumper to bumper, no deductible! Do you think it’s unfair? Why they are charging me 600$ even though they are covered by insurance? I really don’t want to pay this 600$. Did anyone experienced the similar situation with any rental car company?