My therapist charged me a cancellation fee right after cancelling because of loss of a close family member

Hi everyone,

Today I experienced the loss of a close family member and I had to cancel my appointment.

My therapist gave me their sympathies but right after sending the message they told me I needed to pay for the session to reschedule again, they didn’t even wait a day to tell me or something, I was still in shock for the news and I was in a vulnerable position.

I then told them I didn’t expect to pay after a cancellation of this degree, they then proceed to show me the contract I signed for the therapy which says that if I don’t cancel 12 hours before I will be charged.

I was in between tears and angry of this cold interaction. A mere money transaction for them.

Last month they cancelled on me one hour before the session because their daughter had an accident at school and I understood completely and we rescheduled with no problem.

I felt alone and felt like just an item that goes to their therapy and pays money.

Which I know it’s a job and they need to be paid, and they are not my friend but it made me rethink going back to their sessions for the way it was handled.

That was not the way to handle that situation and I still feel bad and betrayed by the trust in that therapist. I am in a very vulnerable position and I think it should have been handled better.

I have a bad taste in my mouth, I feel really bad and don’t want to return to their sessions anymore.

Edit: Wow I didn’t expect this much support, thank you so much it meant a lot, at the moment I feel better and I definitely won’t return to this therapist.