About a week ago I posted something on my snapchat story which got me permanently locked out of my account with no option for appeal. After sending snapchat support multiple emails, and looking all over reddit and tiktok for how to get my account back, here is what I did to get my account back to hopefully help other people who are experiencing the same thing.

Like a lot of people this has happened to, I posted something joking about drugs and got wrongly flagged by snapchat's software and immediately locked out. I had tonsillitis and was prescribed a special mouthwash which happens to be bright blue, so as a joke on my story i posted a photo of the bottle and the blue liquid with the caption "lean drinking party" and within seconds I got banned, without any prior infractions. I sent snapchat support at least 5 emails between my email associated with snapchat, and my other email account. Nothing worked. Here is step by step what I did + the email I sent them:

  1. Make sure this final email you send is with an email NOT associated with your account, or one you've used to contact snapchat support before. Do NOT put the username of your locked account in the space to add a username. Make sure to put in a phone # NOT associated with your snapchat account either.
  2. I think it helps to not include key words like "permanently locked" and "violating community guidelines" as I'm pretty sure they use some kind of software to reply to emails.
  3. submit a request -> I can't access my account -> I see an error message when i log in
  4. Here is the message I sent them:

Account Hacked. Hi Team Snapchat! I need help inquiring recovering my account as I keep getting automated responses through snapchat support. My account was hacked and wrongfully made inaccessible as there was a malfunction with Snapchat’s software in detecting a breach in snapchat rules. (Say here exactly what got you banned) With no prior breaches, my account was made indefinitely inaccessible within seconds, with no opportunity to appeal the ability to log in. I’ve had my account for (blank) years, and with no option to dispute the breach through snapchat support I’ve had to reach you guys through any means necessary. I know people who are plugs through snapchat, or post videos of them drinking underage who still have their accounts, so i feel it is unfair these people are allowed to have their accounts when mine was made unusable while making a harmless joke. (insert here any other details) If there is anyway you guys could help review the breach to prove I did not breach the rules it would be greatly appreciated. i don’t want to lose my account, or the years of photos and videos i won’t be able to get back. I know this exact situation has happened to lots of people, so i’m hoping you guys can help me.

- name

account username:

account email:

account phone number:

  1. After getting another automated response from snapchat support about my account being locked for violating community guidelines, here is the message I replied to the email with:

Hi (insert snap support person's name), There is no way for me to appeal my permanent lock. I wasn’t given this option despite this being my first offense. I would like a real message from a member of snapchat support rather than an automated email please, so a real person can review the case and determine no violations occurred. the violation was “detected” by software which is historically faulty at picking up community guideline violations (there is a reddit page dedicated to people locked out of their snapchat who are innocent as well). I would hate to have to take legal action against snapchat in the event they provided no help in recovering my account when i didn’t violate the terms of service, and snapchat did not follow the rules they have on their website when dealing with violating community guidelines, like permanently banning me on a first-time violation with no option for appeal. Please get back to me soon. thank you!

  1. A few hours after sending this email, snapchat emailed me to let me know my account had been restored. I cannot promise this will work if you actually did violate their community guidelines, but if you're like me and made a harmless joke you have a fair shot. This is much easier vs. losing all of your memories and potentially having your device banned too, so you can't even make a new snapchat. Good luck and I hope this helps!