My wife and I share credit cards and recently we had fraud on our credit card. The problem is, many of the fraud were apple.com and gave no information if it was from ROK or not. Many were random charges like $14.97, which clearly was not from ROK. We did our best trying to separate fraud from legit transactions. Today my wife’s account is block for “refund abuse.” I tried to reach out to customer support through the menu setting but it was only a bot. I’d be happy to pay the amount that we owe but I couldn’t get in touch with customer support. Does anyone have suggestions? Thanks!
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It sounds like your credit card provider did chargebacks for "fraudulent" charges, but many were real purchases in RoK. From my experience, Apple sometimes combines multiple purchases (from multiple services/apps/games) over a short period (up to a couple of days) into one charge, so $14.97 could be three legit $4.99 charges in RoK. Your wife must have done a massive amount of chargebacks in RoK for them to fully ban her.
If you're able to get in contact with customer support, perhaps they will allow your wife's account to be active (but crippled) with negative balances that can be brought back to positive with enough purchases. Anyway, if I were your wife, I'd consider it a blessing and walk away from the game.