Canada Lemon rules?

❓Question

Hi guys,

Looking for some advice. My 2023 Premium AWD ER has now been in the shop for over a month. It had a powertrain error but was still driveable so I took it in and the dealership has been saying the part they need is on emergency back order with no ETA.

It was a stressful time because it happened right when I was due to give birth and they said they didn’t have a courtesy car for us but I managed to get them to pay for a rental which is not ideal and much smaller but only temporary or so I thought. I’ve since had my baby and it’s honestly a pain to use this rental and I’m still paying for an expensive car that’s just sitting at the dealership.

I called Ford corporate today who said there was nothing they could do to help given the dealership is already paying for the rental and there was no buyback option.

Has anyone been through this in Canada, could I be stuck for months just waiting and not being able to use the car I’m paying for? Not to mention the price of gas.

Sorry if this message is a bit jumbled still in new baby brain fog, hoping to get any advice on next steps.

in MachEby rach49

80%

1mo

Com-Fox

1mo

I am sorry to hear about this. I have been through something similar in Canada.

I have successfully navigated a buyback with a manufacturer.

Happy to help you through the process.

As I don't think a public forum is best, you are welcome to DM me.

rach49

1mo

Oh amazing thank you I will message you now!

Fltlnr

1mo

If it is the coolant valve issue, similar to mine here in N.S., my dealer ripped the part off of a new car that came in.

The backorder part will go on that car instead.

rach49

1mo

Quick update, I wrote to the dealership to suggest this and they hadn’t thought of it. Lo and behold they did it and the car is ready for pickup! I’m so relieved. Thank you for this comment!

KeyEngineering3161

1mo

If a part is on emergency back order, there is not much else a dealership can do. They will file a COPIS case and just have to wait until the part gets released. Just be happy that you aren’t having to wait for a module for a Focus that has been on emergency back order since 2021. Those are un drivable too.

ProjectVII

1mo

Oof that’s a long time to be in the shop. I went in to do the hvbjb recall, and I’ve been waiting for a part to come in for over 2 months now. Thankfully I have the car to drive around still. If the car had to be in the shop for that amount of time, I’d be stressed out too.

Let me know how it turns out for you, good luck!

Illustrious_Writer77

1mo

Similar situation here in Toronto (Markham). Had the coolant valve issue after 6 weeks of ownership and it was on back order with no ETA, until recently it just suddenly came in after 3 weeks.

I opened a case with Ford Corporate, who I found very helpful with expediting the part delivery and communicating between myself and the dealer. I receive a call at least once per week with an update, even if there was no ETA to provide. They were the ones who paid for my rental costs, and I’m saving my gas receipts for re-imbursement (even partial) once the repair is done.

I’m hoping to pick up my car by the end of this week and crossing my fingers the issue doesn’t re-occur. If it does then I’ll also be pursuing a buyback option since I’ve only had this 2023 MME for 3 months now (minus 1 month in the shop)