It’s the fact that Navient can IMMEDIATELY update their site about upcoming changes in interest and repayment beginning again, AND the announcement from TODAY about IDR, but has no earthly idea (allegedly) when the updates on BD will happen. I’ve been checking their site religiously and calling and the only change I’ve ever seen on their site is additional daily interest. The only correspondence I’ve gotten from them is advertisements to take out a personal loan 😐. So I am utterly SHOCKED to see that Navient actually DOES know what the Dept of Ed is saying, and they do apparently update their site.
sarcastic post