When I plug it in the charging like turns on for about 30 seconds and then it turns off, and I’ve tried multiple cables. And then when I try to heat it the whole like blinks on then off
Has anyone else run into this? I got it on 7/21/23
2 missing replies
Hey there, sorry you’re having issues with your Hot Knife! It looks like the battery may have failed, but don’t worry, as the Hot Knife has a 1 year warranty and our team should be able to replace it for you. Please file a warranty claim for your Hot Knife on our website or by sending an email to [email protected]. Don’t forget to attach this video, as well as your receipt/proof of purchase to help expedite your claim.