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This kinda shit makes me so angry how nasty and careless food service workers are with other people’s food. Im glad he got a refund and was nice about it but please learn from this and do better. You have no business being in food service if you’re going to be totally disgusting about it. You should learn from this because if you keep it up you could give someone a food-borne illness and really do harm. Do better. Maybe watch some food safety trainings.
The food safety trainings don't mean much when it's breakneck speed for 6, 8, 10, 14 hours. Owners should also be looking at their margins, and restaurant industry is notorious for threatening loss of position if you try to call out sick/contagious, denying breaks, and otherwise contributing to an environment where careless mistakes are more prone to happen. Everyone who plays a role in the dynamics, pacing, and quality of the food that's going to tables has to think a bit more critically, not just the low tier worker.
They should serve as important education tool, with actionable steps for each and every single person in food service. The workers in this industry have a duty and obligation to uphold basic levels of sanitation. To have a basic level of understanding of food safety and not to not be fcking disgusting with other people’s food. Every year food borne illness happens to millions of people, sensitive groups are at risk of hospitalization and death. Food borne illness can have lasting effects in the body. If I witness any tier foodservice worker being absolutely disgusting with food that’s going in my body, I will be calling that out immediately. I intentionally avoid low rating food service establishments, especially those with questionable sanitation.
I didn't disagree with your take that food service workers should be careful, just added on that sometimes the work demands are prohibitive to engaging thoughtfully and carefully with processes you're trying to fly through. I personally think food safety should be a hands on training by a live person, not a niche training video you've got to cram in before you need to start prep. And just like people will roast the nurses who override safety protocols and not the hospitals for chronically overbooking rooms like a hotel, and fighting tooth and nail to keep those 20:1 patient ratios, it's common for people to only criticize who they see, not who's actually making decisions about pacing, staffing margins, hire/fire, training, workplace culture, etc. Looking at the system that's contributing to hygiene and health standards holistically will help your aims, not hurt here.
Yes I think it just be highly interactive and educational but that’s not likely what actually happens in all types of establishments. Sure you can look at institutions as whole and identify causes. That still doesn’t solve the problem though usually. People should watch how a person preps food and absolutely speak up if they see something wrong. They should do that for poor healthcare services too. Really any dangerous circumstance that will directly impact the individual.