11 HOURS AFTER NOTIFYING "EXPERT HELP" STILL CANT LOGIN TO MY WEBSITE WTF!!!!
After reading other peoples posts this isn't an intermittent problem and should be rectified ASAP considering this is something we pay for and affects peoples businesses being detrimental on us processing orders and subsequently effecting customer satisfaction, resulting in negative reviews!!!
As couldn't log into chat, the only way I could by past this was logging in to an old account!!
Still waiting even after Jaro assured and assigned me as HIGH PRORITY at 21:30 last night (Knew I was a sucker believing him) and then me ringing them at 5:30 this morning to be told by Jenny that she understands my frustration but unfortunately she can see the problem that Jaro did highlight my issue as High Priority but assigned it to the wrong department!!! She can't help me, but will definitely make sure it goes to the right department as high priority now...
Oh right Jenny, that's completely explained why I haven't heard sweet F*** all back for hours and as you've explained it sooooooo lovely, I'll just collect another ticket. WTF mother bloody hell?! Yeah me imagining queuing at a stall and going back to the end of line.......I'm paying for a premium service she now realises is a joke!!!
Ask for technical support, not available, ask for a manager, get the same!!! Hope you have a lovely day...
I'm at the point them that I literally want to throw my laptop out the window!. The customer service help is like defining i want help with "Purple" and speaking to someone that only understands "Orange" as a basic premise! ! Only then they slightly understanding they are a colour; and would never EVER be close on the fucking spectrum to understanding red or the sun!
FFS you are meant to be a website builder and incorporate themes/ease of use to alleviate the stress/finance of seeking professional help to do it yourself! I've never experienced anything like it!!!!!
From connecting my domain from IONOS, to the simplest thing of adding my store to my horizontal page menu has been nothing but a nightmare. Incompetent "Help Experts" couldn't even add my store as a menu! Saying they couldn't do it?! WTF is the point of having a ecommerce website then?!?
Over 8 yrs ago I built websites for myself/own brand using Wordpress and added a theme via Forest Theme no problem and customised it easily. Yrs on needed nothing brand centered, wanted a easy to edit website, user friendly and fast to go online. Checked reviews and boy was I suckered in!!
DONT JOIN WIX!!!!!!!