Update: 2017 RR Sport Timing chain issue turned into engine replacement. Less than 1 month out of extended warranty… opinions/advice?

Mid January our 2017 RR Sport HSE 3.0 V6 with 82k miles was started up on the coldest day of the year, and after a minute or two the engine started making a pretty horrible clattering sound. Never any issues beforehand, and it was due for scheduled maintenance in another 500 miles.

Initially we suspected it was the timing chain (it was) but things have only gone from bad to worse. Dealer inspection identified engine damage, so that escalated things quickly. Appeal for goodwill to the manufacturer just came back with $28.5k out of pocket (after 30% goodwill) which is unacceptable when considering the value of the truck.

To our dealer’s credit, our service advisor has been amazing, and she’s working on both an appeal to the manufacturer, and some trade in options.

To those with experience, what would you do in this situation? Unless the manufacturer comes back with a very generous adjustment to the goodwill offer, seems like working with sales on a trade in arrangement might be the most practical route aside from trying to sell the husk of our truck for scrap.

Genuinely interested in advice here, thank you.

in RangeRoverby TAKEITEASYTHURSDAY

86%

3mo

Fickle-Class7172

3mo

As a JLR tech I’ve been shocked by what bitching to the manufacture gets some people. That being said go straight to Land Rover customer support and light them up. As long as the truck has been serviced at the shop and you did your due diligence on servicing it when it asked for it they will play ball.

TAKEITEASYTHURSDAY

3mo

I spoke with JLR customer support today at the guidance of our dealer, and their customer support said “these decisions are final, and there’s nothing we can do”. Furthermore the customer support agent questioned why our dealer had me call them.

I was beside myself and asked if the call was being recorded, and if it could be escalated. The customer support rep said no [there was nobody to escalate to], and that it might be reviewed randomly for quality purposes. 😂

When I called my service rep back at the dealer she was speechless. She’s speaking with dealership management on Monday.

Edit: context

Fickle-Class7172

3mo

Shit. So I guess the financial situation has gotten worse. I’ve seen people 100k miles get engines goodwill. Shits insane.

TAKEITEASYTHURSDAY

3mo

As respectfully as I could, I said this is how you create a new Lexus customer. And we are 2 time Range Rover owners and planned to be brand loyal for the next 50 years…

Fickle-Class7172

3mo

Makes me sad. If it’s any consolation they treat the techs like dog shit too. That’s why we are leaving and finding other places. Which is why people have bad experiences there. I ended up leaving the brand not too long ago due to the BS they make us do and how hard it is for us to do our job. JLR is not what it used to be sadly

joerudd92

3mo

Topix cloud workflow got you pulling your hair out?

gabegabe23

3mo

Trade it in. On your next vehicle. Do your oil changes shorter. Or you will run into the same issue.

stonkol

3mo

their prolongated oil changes were designed for exactly this - fuck the engine at the end of warranty and extract more money from 2. and 3. owners

Early-Possession1116

3mo

Welcome to the club! First off you need to decide if it’s worth sinking that much money into it. Not many people can throw 25k plus into a new motor. If the first question is no. You need to decide in getting a motor online and having it installed. Many are half the price and are either rebuilt or low mileage… I’m currently in the same boat with my RR Sport SC.

TAKEITEASYTHURSDAY

3mo

Ha, thanks for the warm welcome. At $28.5k, absolutely no way. We’re waiting to see if they can work out a trade-in arrangement or adjust the goodwill; trade in seems a lot more likely. Beyond that an indy would be an option we’d consider if it gets to that, but the time & cost put into that route is something that I’m not sure we’d be willing to consider. 82k miles with an indy engine seems a lot older than 82k miles with a dealer engine.

Appreciate the input, and good luck with your journey!

Early-Possession1116

3mo

Yeah my quote was 32000 for an engine block.. for a failed bolt holding the timing guide

CardiologistAlive68

3mo

Wow one month out sounds like bad luck nothing you can do. RIP just killed the club

Daks99

3mo

Worth a k or two

P-redditR

3mo

Keep the money! Get an L322 or get a Lexus.

This car is now a great candidate for an LS swap if you have that kind of money. It’ll cost you a lot less and will be 100x more reliable. It’ll be much faster too.. if you’re into that sort of thing. Make a YouTube video about this, call your local news station, get it on all of the social outlets. Let the WORLD know what they can expect from the Land Rover brand.

TAKEITEASYTHURSDAY

3mo

I have considered calling up the local competitive Lexus dealer and seeing if they’d be interested in cutting a deal 🤔

Parsleymuffin

3mo

I can’t imagine anything like this happening with a Lexus product.

Natural-Note

3mo

My timing chain went right around the same mileage in my 2014 RR Sport. It didn’t require a full replacement but I did find out that there was a class action suit for that issue a few years ago. I somehow missed out on a notice that should have gone to me since I had it then. This is my 3rd RR and they do not know how to fix these vehicles. I definitely need to find an alternative for my next car. I’m sorry this happened. Like you I had no other issues prior.

TAKEITEASYTHURSDAY

3mo

Yea it’s insane. We are working on a potential trade in for scrap value of the truck at $6500. If that doesn’t work out we’ll probably pay the truck off, sell for scrap and get a Tesla.

Natural-Note

3mo

The only reason I keep ending up with another one is that there were some mechanical issues where I was kind of backed into a corner choosing between a hefty repair or trading it in for next to nothing. I would be interested to hear what other vehicles people tend to buy after these. Good luck with everything.

Muted_Let6870

Range Rover Sport

3mo

No way a rebuilt will be $28.5. That's ridiculous. You can buy a used 2017 for that with working engine. Stand your ground demand they fix it all at good will since the car was serviced at JLR. Bad design indeed. Infact you rebuilt for less. Document the process keep the damaged parts as evidence and sue range rover. This timing Chan issues are well known. An expert witness can determine the cause of the failure. Good luck I hope their will be a recall on this so owners can get this fixed.

TAKEITEASYTHURSDAY

3mo

I have the following in writing from our service associate:

“not likely that it would have any relation to that past repair. Unfortunately the timing chain can start to stretch overtime without causing a check engine light to come on.

We suspect that this is the cause.”

[deleted]

3mo

Extended warranty isn’t the same as factory warranty, was it certified Used?

good on Land Rover for at least trying, bad on Land Rover for an absolute crap design.

TAKEITEASYTHURSDAY

3mo

It was the best extended warranty we could get at the time, truck wasn’t CPO. And yes you pretty much said it. 30% was appreciated, but it’s not helpful.

[deleted]

3mo

Ah yeah if it wasn’t a CPO then you are kinda hosed.

Find an indie shop and see what they say?

Or cut losses. Might get 6 or 7k for it as is.

TAKEITEASYTHURSDAY

3mo

Right. The cut losses scenario is def under consideration. Truck is in great condition otherwise

tracyspencer

3mo

I have a 16 Evoque with 61,000 miles. Engine just quit on me while driving. Dealership takes forever to do a diagnostic. I had already switched out Cam Sensors and battery while TSing the vehicle. Finally, I’m told it’s the timing chain and quoted $3,900 to fix it. I have an extended warranty. When changing out the chain, they discover the cam shaft is broken. Lots of back and forth before finally getting the car repaired. It took over 3 months to get the car back, but it only cost me $200.

The best advice I ever received was to always buy the extended warranty on foreign luxury vehicles.