I got this at a pizza place and was super confused. The customer was even confused when I told them I had to deliver it to them directly. They wanted it to be a leave at door order too.
Can restaurants really do this?
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They have to opt in to have door dash…. It’s their choice whether or not they participate in DoorDash. They’re not a convenience store
Last I heard a lot of the delivered apps added restaurants without letting them know and they got overwhelmed with delivery orders. Which is why they don’t like DD, UE and the like
Edit:
Story from 4 years ago saying the what I had heard before.
https://www.reddit.com/r/doordash/comments/ewfuu9/delivery_apps_keep_adding_restaurants_without/
but they have to have and order the tablets for each restaurant to be able to evem get the orders in the first place?? it doesnt go straight from dd to their POS system/order screens unless they set it up through DD. this does not mean the employees don't hate it, likely it was the owner of the restaurant or corporate that set it up. but delivery apps can not just "add restaurants" as far as I'm aware
When door dash started they would have customer service either call the restaurant or make order through the web portal and input the customers order for pickup. In my area I noticed this many times, occasionally for restaurants that had their own delivery drivers. They also paid Google for visibility above the restaurants in question.
It was very much an opt-out situation