I've have a brand new/unboxed v3 - when doing the initial setup/trying to print everything heats up okay, but when it starts to try and move the head, the printer clicks (I'm assuming belt slipping?) and immediately displays "Key 2022 Unknown Exception".

I can't see anything obstructing the head unit from moving

Google results for this exception I think seem mostly applicable to the older v3 series - but have run through the suggestions (checking connections etc) with out much luck.

Pretty keen to get this going asap - I''ve gone back to creality support - 1st level tech couldn't resolve so have bumped it to the technical team who haven't reach out yet - hoping someone here might be able to spot something obvious in the mean time?

https://imgur.com/a/jBuXYGw