I've had a nightmare this last week.
I get some medication which I have to take daily delivered to my house as I'm not able to get out and about much. You're not really meant to have more than one day off them as it can have some pretty bad side affects.
I put the request in for more pills a week ago when I realised I was running low, I wish I had noticed sooner but they make me a bit scatty. Four days later I get a notification from the app telling me that the doctors still hadn't approved it.
I called them in the morning (26m on hold) and was told by a lady that sounded about one hundred years old that the doctor would approve today and that I should email them, which I did.
I called back after work to double check as nothing got updated on the app (23m on hold). They hadn't done it, so this different lady instantly messaged the doctor and it got approved (why was it that easy!?).
Anyway, Saturday and Sunday go by, Monday is here and I've gone without my pills for four days at this point and they're sat at 'packs and checks' in the app.
I called up a pharmacy nearby and speak to an incredibly helpful lady who took some details to try and get me some emergency ones.
She calls back an hour and a half later(!), she had been on hold all that time, which I can see why as when I tried the docs line before, I was caller 6 in line.
She did this just for me, a complete stranger who doesn't even use that pharmacy usually.
I couldn't express my gratitude enough, she even denied me buying her some chocolate when I offered and was just happy to help.
I don't even know this lady's name (I didn't want to ask in case I came off as some creepy guy or something) but she is an absolute angel and we need more like her in the world.
Also, this isn't intended to slag off the NHS or anything, we are bloody lucky to have what we do and sometimes things slip through the cracks for one reason or another.
TLDR: A pharmacist spent an hour and a half on the phone for me just so I could get my emergency pills