New rule???

So for context I deliver in the country and practically the same route everyday. I go to deliver to this one house that I always leave at the end of the driveway, we’ll the notes had changed this time. The lady asked for me to call her and meet her halfway which I was ok with. I follow customer compliance and I call, No answer.

So I go about my day and then about 4 hours later when I’m 20 minutes away from this stop I get a call from dispatch. “The customer complained and they want their package by tonight, I need you to reattempt that package.” Apparently this is a new thing that they can do? What’s the fucking point of CC if they can just call Amazon and bitch about it. So i delivered that package and it Magically got damaged, I had to see for myself what these mf’s just needed so badly and felt like they needed to waste my time. Socks… it was socks they needed by the end of the day or else they wouldn’t survive.

Is anyone else dealing with this shit?

in AmazonDSPDriversby Full_Goal6494

93%

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AManHasNoName357

Lead Driver

Yeah I had my dispatch text me asking if I can reattempt a location because I couldn’t get into the building after I “call, text, call”. New shit every week I stop caring and quiet quit. If I was you, I would continue to leave those packages at the end of that driveway. It’s not your job to wait and walk half way and such. You don’t see UPS or FedEx doing those things way should you. 🤷‍♀️

danziibearr

I was a supervisor at UPS for a while, they do have to reattempt deliveries every now and then. But they also make a ton of money, have job security, and good insurance. And they're usually delivering shit that actually matters to people unlike the trash people order on Amazon, so it feels a little more justified on their end

Full_Goal6494

I’m glad you bring that up because one of the worst things about the job is knowing I’m delivering some alibaba resellers that are selling cord tops or some useless shit

danziibearr

YEP. God I get so mad when I'm carrying paper towels up a million stairs to someone's front door when there's a Walmart right across the street

Full_Goal6494

Exactly, I get the country and not being to access certain things but when all you need is a street over atp you are just a lazy mf

User deleted comment

The25thSchmeckle

Lol that shit is getting left at the bottom of the stairs every time.

Critical-League5792

I could care less about some paper towels, it's light. It's the heavy boxes of fucking dog food and kitty litter that pisses me off when they could literally just go across the street to the store 🤦‍♂️

elpelondelmarcabron1

Delivered some hard plastic dog toy yesterday... just wrapped in plastic so I could see what it was. Pondered my existence briefly...

Full_Goal6494

Yeah it’s a new rule every week, soon we’ll have more rules than unionized workers and be getting paid half as much lmao

Kaelcifur

Reattempting a package because a customer calls in isn't a new rule. Been working as a amazon delivery driver for 2 years and I've maybe 5 in those 2 years, but I always Reattempt packages at the end if I can. It's just extra pay to drive around and maybe deliver something.

Footballh8r94

Lol, we already have more rules than UPS with half the pay. At least if you're working for a DSP that actually cares to enforce all of Amazon's bullshit rules and their attempts to micromanage a supposedly "independent contractor", then we're held to way higher standards than any of the other large delivery companies, which is absurd for the pay Amazon gives us

Standard-Tiger-9715

[GIF]

iamgr3m

-2

I was required to take packages to the front door when I worked for FedEx. It is literally your job to get the package to the customers door lol. You’re a front door delivery driver not a usps employee stuffing mailboxes.

Solo0407

They’ve been able to do that. It’s called escalating. It’s stupid. That’s why now i always wait til the end and mark them out if drive time. Or mark em missing. Or damaged. So long as it’s not “reattempt-able”. One time they made me go back and reattempt a OTP. I go back. And the MFing customer wasn’t there the second time either! They literally called and complained. Got dispatch to make me double back. And they weren’t even there. That’s when dispatch told me to wait til the end of the day and mark em out of drive time from now on.

Full_Goal6494

Wow, that’s insane and very dumb lmao

Substantial_Flan3060

Going around the block at least 10 times because of flex.

I reattempted one delivery once that I marked as unable to find address because the customer didn't put in an apartment number. Next time they escalate that I'm going to say "I don't have the time and don't get paid enough. If they can't properly put in the address then they don't need it that bad. They had their chance"

Full_Goal6494

Yeah I told my dispatch that it was her fault 🤷🏼‍♂️

Petty_Patty8

Noted! Been delivering two years and I’ll take more tips anytime.

WaveHacker

I think Amazon gives customers too much access to drivers…

Routine-Serve-8651

clock milker

It’s happened to me before on an OTP package. I was 30 minutes away when I was told to reattempt.

Customer called and complained they wanted their shit. (Maybe answer your door or phone? Tf?)

When I got back there, I could hear the dude through the door on the phone with a different customer support company bitching about something. He was clearly a Karen. Can’t stand these types of people.

Top_Feed_1451

It’s been a thing, if a customer REALLY wants their package, they’ll go to the furthest lengths to receive it. Had that happen a lot with OTP

Full_Goal6494

Been a thing? I’ve been working her for about a year and this is the first time for me

Top_Feed_1451

Yep, you finally got someone who desperately needed their package.

Once the customer contacts Amazon, Amazon contacts ops, ops contacts your dispatch, dispatch contacts you. They can be a bitch about it and bug your dispatch until you get it done. Most of the time, ops wants you to make it a priority and won’t stop bothering your dispatcher but when I had it happen to me my dispatcher just takes the shit from ops and tells me I can reattempt whenever I wanted

Full_Goal6494

Needy bitches

swishbothways

They've been able to do this for a long time. I used to have a customer who would literally call Amazon, and tell them she needed me to deliver it within the next hour or whatever because she "was disabled and couldn't reach her front door." And I did so the first time. And when I got there, I calmly explained to her that I will not break route again. And I told her to her face that my decision to even do this had just set me back more than 40 minutes and would require me to give up all of my breaks just to finish on time. She complained to customer service again, and from that point forward, every time I got a call, I flat out told the customer service rep that I will abandon the route immediately if he asks. So, I would just threaten to completely abandon the remainder of your route and quit on the spot if you're asked to go out of your way.

I mean, an escalation is fine. But at the end of the day, you're only required to attempt that stop once, and if you don't have time to reattempt at the end of your route, then that's an Amazon problem.

[deleted]

You need to attempt this package....no

Best_Recognition3664

If u just skip over the stop and wait to mark it till the end of your route the customer can’t escalate it because it’s still technically out for delivery still. And if they do there’s nothing they can do because ur already rtsing

ConsistentRow8640

Step Van Driver

Bro not sure if you saw my post but same exact shit. But mines was an OTP and I had to deliver to a leasing office. The notes never indicated the management will have the OTP, but I had to re-attempt bc the customer complained enough.

TheKingdom5815

Had the same issue the other day. Amazon has profited over $20 billion this year for a reason. The customer is always right and it doesn’t matter what the camera on the truck or driver have to say about it.

Maximum-Direction-87

This is not a new thing this mf been able to this if you are still on the road, most time it’s not your fault because the customer is unresponsive when there supposed to be. Some them are so needy they track you down just so they can get there Amazon merchandise

thekinkyhairbookworm

This isn’t new. I had a stop that required a password, but the person who ordered it was out of the state traveling. The person who lived with them couldn’t get a hold of them to provide the password, so I marked it as undeliverable. I got a call later on from dispatch saying to count the rest of my stops as too late to deliver (was the end of my route) and reattempt it.

FewMagazine938

Not just any ordinary socks, those were magic socks.

Training-Welcome-600

I had this happen but amazon literally made me stop what I was doing even though I only had 22 more stops till I was gonna reattempt it. Then I got "talked" to about it by my dsp about how long it took me to complete the route. It's like bro amazon made me take like a half hour detour even though I was gonna pass the stop on my way back to warehouse. Also lucky you getting basically same route everyday I wouldn't have any issue completing routes if they did that to me.

OfWhichIAm

It happens. My DSP has us call and text then wait a few minutes. Usually, if they don’t answer the call they will answer the text. …but in the end, if I have to lose an hour for one package, then that’s on Amazon. I still take my breaks and if it puts me that far behind my DSP will send a rescue, and they are understanding about it.

They are as frustrated as I am about the situation because they can’t leave until we are done, and in the end they have to pay two drivers extra money for one customer. We follow protocol, so the DSP knows it isn’t on us. …but the squeaky wheel gets the grease, now everyone is going through it for some entitled customer and their socks.

Intellectualthinkr

that isn’t a “new rule” it’s BEEN a thing.. who trained you? 🚮

Full_Goal6494

I don’t ever rts with any packages, I usually deliver all my packages unless it’s a business that’s closed. I’ve been working for over a year now and this is just the first time it’s happened

xavierkazi

This isn't new; most people just don't bother complaining if their package is delayed by one day.

FewMagazine938

Once a week for me, i don't want to wash away all the sweat and musky odor that my ph balance needs s/

Frequent_Horse_4388

That’s been a rule since day one! And I started in 2020 and Amazon had always told DSP to tell drivers to re attempt packages if there at the end of the day

Full_Goal6494

Been working for a year now and this is the first time it’s happened to me 🤷🏼‍♂️, I typically don’t bring shit back tho

Pickles14f

It's not new. Have had that happen to me back during covid.

Pogggyou

The customer thinks they're yelling at Amazon but theyre actually causing a headache for the workers

Training-Welcome-600

had this happen but amazon literally made me stop what I was doing even though I only had 22 more stops till I was gonna reattempt it. Then I got "talked" to about it by my dsp about how long it took me to complete the route. It's like bro amazon made me take like a half hour detour even though I was gonna pass the stop on my way back to warehouse. Also lucky you getting basically same route everyday I wouldn't have any issue completing routes if they did that to me.

Training-Welcome-600

eqtpe4

XL Driver

I’ve tried to delivered packages and customers didn’t answer their phone so I brought package back. 10 minutes later I get a call from driver support if I can re attempt the package I did it. And lately I’ve been getting more and more of those calls I ignore them now lol

l8nites420

As dispatch. I can tell you. Several times a day amazon will reach out asking for a re attempt at a location. Saying the same bs. Customer called and needs it today.. reattempt .. I can also tell you that more times than not that message goes unread untill the DA/ has returned in most cases..

sexruinedeverything

Amazon is changing the diaspora of consumer habits and it’s spreading like a plague. People like that OP don’t leave the house too often or ever. So they have this weird anti social anomaly that people always want to steal or take from them as if they have anything people want anyways. This is why they live in places that provide them false sense of security. I laugh sometimes when they have a gated entry that requires a code, but there’s no fencing around the Perimeter. As far as we’re concerned these packages we deliver to them are like the highlight of their day or month or ???? Who knows how long they’ve been in their swamp and now thanks to Amazon have at least this thing that connects them to humanity. So, as frustrating as it is deliver it, make their day and carry on.

iamgr3m

-4

Oh no you had to do your job. The horror. How will you ever live?

Full_Goal6494

Bro definitely has at least 3 inches depth sunken into the couch there. What are you going to order next? Some Uber eats?